RBC Insurance Auto Insurance Reviews

I cracked my windshield on my car.... happens to people all the time. They must have transferred me to 6 different people, being on hold for a total of 2 hours. Finally, when I spoke to someone, they told me they would handle it, I sent photos of the crack, quote I received etc. He said it would be done by Friday when my windshield replacement appointment was. Tried to reach him all week no response. Had to speak to someone else, and they told me my claim wasn't even open. He hadn't even started!!!! They told me to cancel my windshield replacement until they were done...I said no. It is dangerous and I need it replaced immediately. They never helped me out, wasted my time, and in the end, SPEEDY GLASS billed them and had it figured out in maybe 10 minutes. Not to mention, RBC told me I had a 300$ deductible but speedy glass found out i have a 0$ deductible. I ended up not having to pay a thing. Unbelievable. Will definitely be switching providers, horrible service and incompetent staff.

I had a stone chip in my windscreen within days of purchasing my new car, a Subaru Crosscheck. I had called the phone number on the liability card to enquire about whether I would have to pay a deductible or not if I made a claim to repair this stone chip. I was passed to three different customer services representatives, berated for calling the incorrect number (despite this number being on the liability card), and apparently annoyed the last of these customer service representatives because she became exasperated that I would not just make a claim without knowing whether or not a deductible was involved. This last customer service representative put me on hold for over 45 minutes. Unbeknown to me, this then put me into afterhours and your afterhours customer service representative could not help me.