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Primmum Insurance Auto Insurance Reviews

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(19 reviews)
Primmum Insurance
1.8 out of 5 stars:
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Horrible Customer Service

by Sagi77 on Oct 20, 2017
1.5 out of 5 stars

Called in at 7 pm Friday evening to inquire about windshield stone chip repair and whether it would affect my premium, I was transferred to 6 different reps and no one had a clear answer, I believe they use fake names but the last rep named Jeffery muted his phone twice for well over 30 seconds and did not even apologize. looks like they did not like me calling them on Friday just an hour before they close just ridiculous.
I have been with these crooks for last three years I guess it is time to switch especially when there is no difference on my premiums even after three accident/ticket free years.

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Atrocious is being gracious

by Karen on Dec 23, 2015
1 out of 5 stars

An auto claim for hail damage: Adjuster simply did not respond to calls and emails for 3 1/2 months. He gave partial information and misinformation that was then clarified by TD claims staff in phone calls. After numerous calls to TD I gave up in frustration and agreed to a lowball settlement just so I could get rid of them and move my business elsewhere. I was overcharged $500 on house insurance and then informed it would be another $1500 when I cancelled. After many calls I finally received a refund. Even if they give you a cheap quote, do yourself a favor and pay more elsewhere, you'll be thankful if you ever have a claim.

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