Aviva Auto Insurance Reviews

November 2017 I was in an accident, it was a hit and run, I filed the police report and called Aviva to start the claim that went all ok but then it started. First, my adjuster forgot to book an adjuster to come look at the car, then he wouldn't respond to my body shop, so my car was just standing there for a week. Once the appraisal was done, they started the work, my car is a custom painted pearl pink car which Aviva fully knew when they insured me, they even had me send pictures of the car the day my policy went into effect. So as I knew because the colour is custom and half the car needed to be painted that the 2 sides wouldn't match, when I told my adjuster this, he told me it's my issue and go deal with the body shop, great cool thanks for all the help, he fully could have told me to just take it to their preferred shop if he didn't believe me and I would have gladly. My body shop was out of money on this job because they tried their best with the colour which the paint alone is really expensive. Oh, but wait, it didn't end there - a week before I picked up my car, I got a call from the rental company telling me I was responsible for paying for the last 3 days because apparently the amount I'm covered for ran out and my adjuster once again wasn't returning anyone's calls. This didn't end here, yes, I got my car back which now I have to repaint but I also spent Dec, Jan, Feb, Mar on the phone with so many different people that all promised that an adjuster was going to come take a look at the car since it doesn't match and that my original adjuster was going to call back... I'm still waiting. I don't want to seem like a brat but seriously, Aviva knew they were insuring a custom painted car, it was no surprise because it's written right in my ownership: "pink". Bottom line, I had a beautiful car that now is 2 colours.

Tried to ask a question about my insurance, the call centre girl just kept repeating the rehearsed sentences over and over without even trying to understand my question. The way she spoke was like "we don't do this, Right?; we don't do that, Right?" It was apparently their fault for not informing my car leasing company that my car insurance was reinstated after I suspended the coverage for a period of time. I think it's time to switch my insurance.

I’m waiting for more than 2 months now for the refund of my overpayments and letter of experience... Wrote more than 10 emails to my insurance broker and Aviva - No response.

Just as the title says - I was rear-ended twice in two months last year, not at fault. My adjuster kept disappearing, and ended up sending me confidential emails containing personal information of another client! Irresponsible handling of confidential information is a major red flag. I've had to chase them down in order to receive refunds for my child's car seat, which needed to be replaced each time. It's been almost a year since the first accident, and I am still waiting to receive a refund for the deductible I paid (even though it was not my fault, I was rear-ended). I can't express my frustration enough.

They charge me 420.00$ a month for insurance. I went to other companies for quotes and it was all in the 250.00-300.00$ mark... so I tried to cancel my insurance the day before it was set to renew (didn't know it auto-renews...), so they didn't answer and I sat on the phone for 2 hours waiting for a rep. By then I had to work, of course, they were closed for the weekend. So, Monday morning 8:30 am when they opened, I called to cancel... 308.00$ to cancel because they "insured" me for 3 days. They were rude, ignorant, and refused to send me my policy information and refused to let me speak to a supervisor. Absolutely will not be recommending them or going back to them. My 7 family members will also not be renewing with them. I recommend you do the same or Don't Even start with them. Nasty, nasty "people."

Worst customer service ever. They always interrogate you like you've committed a crime. They accuse you of lying, even when the fault is their systems. I got a call saying the VIN number of my car was wrong. When I checked the car and the pink slip provided by them, they matched. I called them and told them so. They accused me of hacking into the system and changing it. Like what? The most retarded customer service ever

If I could give a zero rating, I would. The most run-around customer service I have ever come across. I moved across town and had to completely refill my policy information for an address change! Sure they have reasons why you need to do this, but they need my VIN, license, and all the details from my current policy filled out - they have that information right in front of them! What the double H E double hockey sticks. I'll be mailing my policy back to them at the end of my term, if not earlier. You guys are the worst! Absolute worst!

Aviva auto insurance is one of the worst insurance I have ever seen in my life. A bunch of idiots are running the insurance company. Their main aim is to ditch the customers in all aspects and always want to screw the customers keeping notes. Which they usually do. For me, they left a note in my license history that I was involved an at-fault accident. Even though I went to the court and I won the case, they didn't remove it. So when I called them and enquire about the issue, they are not willing to listen to anything and told me that they don't care about the court and they have their own policies how to suck money from the customer.

I would never anymore recommend Aviva insurance company. They are cutting down all settlements after car accident benefits and they don't care about their customers.

I had my license suspended in July 2016 because I had a stroke. My 26-year-old nephew visits sometimes and wanted to drive us to visit family about 1 hour away, so I called RBC to get a quote for my auto insurance for adding my nephew as an occasional driver. My quote was way too expensive for adding him so I said forget it. 6 months later I get a letter via registered mail Canada Post telling me that they are cancelling my policy in 2 weeks. When I called them to find out why, they said because I failed to provide my nephew's information. I told them it was only a quote that I got to add him, I never actually did. They accused me of having him drive the car without adding him on the policy so they took it upon themselves to cancel it. Real nice of them.