Aviva Auto Insurance Reviews

Small accident where the back door and in front door of a Jeep 2012 (Clean and with only 10k k km on it) were crashed.

The lady at customer service took my information by phone and right there told me it was my fault... Gave me her phone number.
The day after I tried to call her, left 3 messages and no answer!!!!
The day after I asked my broker to do something since I din't have answer, no garage asignated, no valuation in contact...etc

The lady again called me now to let me know her email addres and to make of my knolodge that she almost never answers the Phone!!!! Make sense!!! Then why she gave me a phone number to contacted her if she never answer or take her messages???

Full of non senses!!!! No professionals and crooks!!! I let her know that my garage was already at the garage waiting for the evaluator...but she told me that the evaluator will only contact me on the following 4days.
No rush on their side.
The evaluation finally came out for them to say "they won't cover the back door, and the inside damages because those were previous to the accident"!!! What???

Lies with out fundaments and with the only intention to abuse of the situation. The pictures show the secuence of the crash, and is clear consecuence of the only one accident that i have in 30 years driving!!!

Its unvelivable, I sent a letter to let them know that this car had never been accidented before and what they were trying to do was not acceptable. They don't care, they don't answer the phone, they don't comunicate. The customer is not important for them but try to sabe money on our behalfs and not by providing the service for what we pay.

The appraisal acts with arrogance and make you feel like if hi is giving you a favor. He must understand that he has work thanks to us that make the mistake of buying an insurance with AVIVA.

Aviva uses a lot of brokers to sell their policies. The brokers will promise you everything to get you to sign in with them, however once you sign in and you get the policy papers, you'll find some changes than what the broker promised.

Overall quality of service is poor and they will definitely exhaust you first before they see all the mistakes they have done on 1 claim. If your vehicle can be fixed in 2 days, it'll take 2 weeks considering the amount of time it takes them to take care of a claim.

Also, if you have taken a rental, they will try to make you pay for some of it as their excuse is that the car could have been fixed in shorter period of time if you pay for it then bill them the charges.

Furthermore, It's exhausting to keep talking to an insurance company where all their rules and policies, none of it has any common sense or follows their written policy agreement. At the end of the day, they blame everything on the brokers and advise you to talk to your broker.