Aviva Auto Insurance Reviews

After over 30 years of being insured with RBC, in which my rate had declined every year since 2001, Aviva took over the RBC insurance work and my rate increased within two months by $20 a month for no reason (no tickets, no violations, no claims) and no explanation. Went to another company and my rate dropped by $35 from what it had been with RBC ($55 a month from the Aviva rate).

The rudest people I have ever dealt with. Very demanding and money hungry. I can't believe they allow people like that own Aviva General Insurance Company and work for it. You will never see a happy ending destroying so many peoples' patients, time and reputation.

Well, where to start? I got into an accident by running a red light as a cop was pushing me through. The whole intersection was stopped except one lane. All lanes on my side were blocked with two or three cars and the cop came behind me and started to use the pullover sound, so I moved up and the cop was still pushing me, so I moved up again and he was still pushing, so I started panicking a little. I proceeded to throw the intersection. The car came out of nowhere and t-boned me. To make a long story short, my car was a write-off. They paid off what I owed on the car. So it came back as I'm at fault even though the cop pushed me through Aviva and said: don't worry about it as you have a forgive and forget, no problem. At the end of the year this person sent me this paper that I had to fill out and hand it in about a month I think it was. So I filled it out and sent it in, they said I messed up on some number or something on the document and they cancelled my auto insurance. So now I was forced to go to different insurance with a major accident paying out the nose. I'm married and have three kids: 13, 9, 5 and I'm the only income for us. Up 'till that accident I never had a claim with them or any insurance company. I've been driving since 1992, do the math. I need my car to go to work as I'm a construction worker, so I work different places every other week or two and now with this new insurance, I'm at high risk. This government in Ontario, never mind Canada, have to do something with this insurance thieves. It all good when you're with them for years and years and don't get into an accident but as long as you put in a claim, it's bye-bye. Anyway, please stay away from these guys. They don't care about anything. They don't care if you and your kids starve as long as they eat

Overall I’ve had a great experience with the company... when they still wanted me as their customer. I got forms in December that needed to be filled out and returned within a month, these were in-depth extensive questions and honestly questions they should have all the information on from my application and my driving record. They got misplaced over Christmas and I called a day after the deadline to explain and see what I could do. I got a flat no. Either apply for a new policy or shop around. In a world where we have so many options and customer service is the best way to keep brand loyalty, I honestly feel like they just really didn’t want me as a customer, or wanted me to reapply and pay more. Obviously switching providers.

My son and I have been with RBC / Aviva for several years and we have 3 cars and home insured with them. Our policies are due for renewal, and Aviva sent my son a lengthy insurance application for his auto policy, whereby he has to re-apply to continue to be insured with them. He has a clean record. The other policies have been automatically renewed with no questions asked. We received this application via regular snail mail days before the expiry date, and we had to respond the same way; hardcopy. It was a scam. I called RBC Auto Insurance Customer Services, to ask if we can send a PDF copy via email. I was on hold for an hour. Someone finally answered the phone and provided me with an email address. I contacted them on the due date to inquire about the status of our insurance renewal, only to learn they had rejected the application and cancelled our insurance policy because they did not receive the application on time. RBC Auto Insurance Customer Services advised me that there is nothing that they can do for us. The decision had been made. This is how they take care of their good reliable customers. I am an older man with investments and insurance with RBC. My family and I will be closing all accounts and policies from RBC. Avoid at all costs!

I filled out a form which I called to have them give me all the information for this form they where requesting. Sent the form in. Never heard anything. I got a registered letter that they are cancelling my insurance in my car. They stated I missed one checkbox and they sent a letter to have fixed. They didn't send me another letter but instead a registered letter to cancel. I figured I could call to fix this issue. Nope, nothing they can do. I must reapply as a new customer. Someone how the new quote is higher than my renewal. Worst customer service. So they want to cancel one car. So now I am going to cancel all three cars, the primary home and my three revenue properties. They don’t care what so ever. Ask for supervisor sorry no is there. Ask for escalation. Two to Three weeks for a callback?! STAY AWAY FROM THIS COMPANY.

I had been insured with this company for 3+ years with no issues, and good rates. I recently received a letter in the mail stating that my policy would not be renewed because I had missed a deadline to submit an application for insurance. I was not told about this form at all. I had renewed several times in the past without needing to submit any forms. I called and they said the only way to renew was to apply as a new customer, even though my insurance did not expire for over a month. She kept saying that the process might take longer than I had and encouraged me to get quotes from other companies. What kind of business is run that way? I had a claim earlier this year but had accident forgiveness, I believe this was a scam to make me give up my accident forgiveness and start a new policy at a higher rate. Absolutely do not recommend this company.

My vehicle was in an accident which was not my fault, I have all perils and total loss, so I can receive total cost of my vehicle's value in case it is a write-off. That was not the case with Aviva, they are criminals, who enjoy taking your money, but won't help you. I have a 1,000 liability, so they have to give me a rental until my claim has been settled. They gave me the rental for one week only, then cancelled it. My claim had not been resolved yet. The claim adjuster stated that I would have to pay for the rental until we could settle the claim. I explained I had to have a vehicle for work (which she ignored). I sent them pictures of what my vehicle looked like before the accident as well as receipts of various costly repairs I had performed to keep my vehicle in top condition mechanically as well as a rust-free exterior with yearly Krown coats. This all did not matter to the claims adjuster, she basically told me I had to accept the offer as they would not give me anything more. My vehicle was going for between 8,000 to 11,000 at the dealer, they wanted me to accept 6,000 and no more. They made my experience very upsetting, I would never recommended Aviva. They do NOT back you up in any claims no matter what you're paying them. My broker was trying to back me up.

We bought a new car and just wanted to change the insurance over. Three hours later being grilled with questions and being put on hold 8 times, then being told I would have to go into an RBC bank to give them even more money because this is a new policy. The gauging, the frustrating experience, I do not recommend this insurance company

I very highly discourage anyone from going with Aviva for insurance. They will give you the run around if you ever have a claim regardless if you're at fault or not. I'm 2 weeks into my not-at-fault accident and they won't even start the claim until I speak to an adjuster, yet he won't respond to my 3 voicemails and email and when I talk to another adjuster after being on hold for 52 minutes every time I call, they change their story. I have 2 house policies and a vehicle with them and they are zero help. As soon as this is taken care of, I'm cancelling all policies with them and will never use them again. Be very aware and do your research on companies before jumping into any agreements with any company. All they want is a paycheck with no service.