Aviva Auto Insurance Reviews

Aviva is the absolute worst Insurance company to deal with . I will never ever reccomend this company to anyone. Have been overcharged , they have taken money from me without telling me, not give me MY money back . I cancelled at the end of November after them doing a ReWrite without me knowing , trying to charge me almost $2000 a month for insurance. They took my December Payment and have not refunded me, will not refund me, and state they have no record of them over charging me. I am currently out $900 and will probably never see It again. What a great way to treat long term customers . WAKE UP AVIVA. I switched my insurance company and now only pay $250 a month for the exact same coverage except with great customer service . No one should have to deal with a thieving insurance company .

They're lucky I couldn't give a 0 star rating or I would. I have been dealing with them for three years and my depression and anxiety has never been higher. The insurance adjuster I am dealing with is draining the life from me. Thank goodness my husband switched, so if we ever get in another accident I will never have to deal with this again. I wouldn't even recommend Aviva to my worst enemy.

Horrible company to insure your vehicle. I ended up with this company because RBC partner with them and because of that RBC will lose my business. This company doesn't send the quality inspector to inspect the vehicle when the car is repaired and ready for the road. Instead they use the quality inspector to decline your claim when the repair is done by their preferred mechanic Assured Scarborough.
I paid my premium every month, they did lousy job repairing my vehicle, because they lied to me that they repair will have life time warranty if I use their repair shop Assured Scarborough. My car was not safe for 6 months and I didn't know and I got lucky that my family and I are still alive, and I was told even in the last visit by Assured Scarborough that my car was safe to drive. I noticed the brand new tires were balding and too the car back. The quality inspector Ralph is unprofessional employee of Aviva, god knows where the hell he got his license, prepared false and inaccurate report, tried to call his manager, they lied to me repeatedly that there was no manager or supervisor to talk to. I left message for his managers it's more than a month nobody ever called me back. I contacted office of ombudsman talk to Craig, another lousy department to deal with. They are there to protect interest of Aviva not the consumers.
So if you read their message "Best customer service", don't fall for their lie or you will end up regretting dealing with this company and will have no car to drive and they will take their money to pay bonuses to their liar employees while there is not protection for you. They are liars, unprofessional and there will be no help when you need it.

Informing all my friends and relatives to stay away from this terrible insurance company who will overcharge, mislead and create stress in your life at vulnerable times when you need assistance in selecting an insurance for all family needs.

I am reading all these, and I am pulling my hair. why didn't I read these before, all TRUE, or seems TRUE, or going to be TRUE.

I am in Canada, and just learned that RBC sold its insurance business to Aviva.

I feel sorry for you, and for myself, that no doubt, I am going to have the same nightmare. My first conversation with adjuster today, verbally offered me 24k for my super mint MDX ELITE 2011 with low mileage, that you hardly find at 28k. And when i said wow, that is too low, she threatened me that she will pull out rental as of today. BECAUSE SHE MADE AN OFFER. this is just 7 days past accident!!!

So, that is nice business, offer a low value, and pull the rental if customer doesn't accept. Put pressure on a family who got in accident and lost their primary car. I didn't know this is how insurance suppose to work!!!

I have always believed that the relationship between myself and the insurance company is based on 'trust'. I have lost trust in Aviva. I was involved in a accident involving others. Stopped at the crosswalk when a vehicle half the size of our SUV ploughed into the back of us. Aviva expects us to take a substantial loss of our vehicle. We were innocent. We were stopped at a crosswalk! To replace my vehicle will cost me between 3-5 thousand dollars. Tell me, does that seem fair? Unfortunately this site doesn't allow to choose '0'. So I have to choose '1' star. Claims experience is '0'.

Customer Services Staff makes fun of clients and they expectations.
Undervalue your car price and they are not organized. Every time you call them you need to start your story again and again because they don't give to you one person to deal. They don't care about they customers at all.
Get stressed talking with them, and as soon this case is closed, changing insurance.

High premium rates. Mine went up and up again over the past two years. When I asked why, the answer was very vague, rude, aggressive.
No "forgiveness" on the first claim.
Poor customer service; lacking knowledge about the product in question.
Beware if you have a claim, you will be assigned an Adjuster who is not in your city; you will need to pay for long distance calls! Actually, don't worry, they do not answer the phone anyway!

Completely disgusted by the ‘service’ I have received. I had an accident nearly a year ago that I believed to be a scam against myself. A guy in the car next to me who saw everything and thought what happened was dodgy got out of his car, gave me his details and told me he was more than happy to stand as a witness. I gave Aviva his details and told them I wanted it looked into. I have heard nothing since and this was in January this year. No calls, no paper work, nothing. I assumed that Aviva had spoken to the witness and after speaking to him known that the situation wasn’t as it seems and everything had been dropped. Then when I go to insure my car today I find out that where I should have 2 years no claims discount, I have none. After calling Aviva to find out why, I have just found out that Aviva paid out to the other party therefore affecting my no claims discount. All of which I was completely unaware of. I was never contacted or given any paperwork to suggest that this would turn into a claim on my policy. I never had to fill out anything or sign anything. The last conversation I had about this was of January this year to give Aviva the witness details and to tell them I wanted the situation looked into as I believed it was a scam. The best bit is that the witness I gave was never contacted. Apparently you made a judgment call and didn’t call him, surely if I am paying for my own policy if I give you a witness and tell you I believe it to be a scam you would at the least contact the witness. Is this not what I pay for? After speaking to your so called manager (Thomas J.) who was rude and completely unhelpful I am then told there is nothing he can do and it will take up to 8 weeks for my complaint to go through the system. So in those 8 weeks am I meant to just sit around and have no car? I then asked for proof of the total amount paid out to the other insurance party, just an invoice or a receipt, something that proves you paid this money to them and surprise surprise you can’t give this to me. So although you have apparently paid out to this third party against my policy I’m not allowed proof of this!? I am absolutely appealed and disgusted by this and will be taking this matter higher and making sure everyone I know never uses your disgusting company.

Also it's funny how my dad has just called you and you told him you would send me the proof in the post to me. So clearly your advisors have seen they're talking to a 20 year old girl who they think doesn't have a clue about cars etc, so they can get away with fobbing me off. Disgusting.

Was rear ended almost five months ago and still have not received payment. They allowed me a rental car but only for a very short time. I have left numerous messages and called at least once a day and have not gotten any response. They are by far the worst insurance company i have ever had to deal with.