Aviva Auto Insurance Reviews

Aviva, which we were insured with for over 15 years, decided to send out a mailer to update our car info. They knew all the car info, but we filled it out anyway. We send it back. Three weeks later, we receive it back again saying one signature is missing. We sign the one space and send it back. Of course, this occurs during the postal strike and Aviva did not receive the returned form until after their arbitrary date and then up and cancelled our policy overnight. On three cars; they didn't even let us know that they cancelled our policy. So we call them up, and they tell us it will be 4 weeks, minimum, to get a new policy. We can't just stop driving for a month, so we had to switch to another company, which insured us THAT DAY. They almost seemed to enjoy our situation. Avoid at all costs!

I've been a client for 10 years. When I called them earlier today to find out where my pink renewal slips were, I was rudely informed that my auto insurance was not going to be renewed but my home insurance would remain. Huh?!? Apparently, they sent me some questionnaire -- that I didn't ever receive. Since I didn't fill out a document that I wasn't aware of, I was being dropped as a customer, even though I'd never made a claim or a late payment. Thanks to RBC Aviva, I wasted almost six hours of my day moving my business to another insurance company. I was told by the CSR that I could re-apply to become a customer again at any time. I'll be following up by extinguishing all RBC products from my life as well. I don't have time to deal with this kind of nonsense.

We never knew how bad this company is until we needed auto repair from the collision. It made us feel really stupid to pay them for years. The adjuster never Never Ever NEVER EVER Never Ever picked up their phone. After the incident, they dragged it more than 2 months to process the case. If we didn't bring the car to the auto shop and push them to fix it after waiting so long, we would be still waiting and driving neither rainproof or windproof or snow proof car on the road with a toddler in it. They are the worst auto insurance company that we have ever experienced. All we have is anger and frustration with speechlessness. After auto shop put us on a rental car due to the unsafe driving condition of the car, the car rental just noticed it was our last day of car rental under insurance. But, our car is still waiting for the parts to arrive. What we have been told is the rental won't start counting until they start fixing it, and now we still need to rent a car for a month from our own pocket. It's just ridiculous. If we knew about this, we would be rather driving the unsafe car until the car parts arrive and get a rental. They are such a rip-off. Speechless. Not even worth 1 star.

They are rip-off artists. An older model car was written off in an accident. According to the adjuster the car wasn't certified, so they only wanted to pay scrap value. I only received 1/2 of the car's replacement value even though it was in excellent operating condition.

If you store your prized possession in the winter, be prepared to lose money with AVIVA. They will not rebate any residual premium when you drop your collision coverage. Instead, they will hold it (and make interest on it) until you reinstate collision coverage again. A total RIP-OFF.

DO NOT get automobile insurance with this company. You will regret it. Got rear-ended by a distracted driver. The accident was witnessed by an OPP. The vehicle was totalled. Aviva made my life a living hell and my nightmares worse. Yes, I had full coverage. I was out of pocket $7000 difference on my vehicle and had to pay rental coverage to find a vehicle. They ended my rental coverage right after the payment was delivered which was not enough to cover what was owed on my vehicle. WORST EXPERIENCE EVER.

My husband has been with this company since last year for auto insurance, so I joined his plan to save some money. Wrong. I was involved in a right angle collision at a T-intersection, where the other driver blew a red light and struck me just as I was clearing the intersection. The rep that was assigned my case didn't even let me finish telling her what happened before cutting me off saying I was 100% at fault for turning left on a yellow light. No mention about the other driver blowing a red light. My husband and I spoke to 2 different adjusters and both said the same thing then would not answer our calls or return our voicemails. We did all the investigating and grunt work. Definitely, do not recommend this company.

No wonder they have a poor rating. Since the beginning of the claim process, they didn’t give us reassurance or support. The adjuster that we dealt with was unreliable, we had to chase her and call her regarding the claim. When we spoke to her, she told us that we’re approved, we are at no fault, therefore, the insurance would cover it. We have nothing to worry about. That’s what she said. She did not even discuss the deductible in this case. It took about a month and a half before we got the car to the shop because they’re waiting for the approval of the insurance. So we had to chase her down again. The communication with her was horrible. Then, after my car was all fixed, the shop was asking us for $1000 deductible as per my policy. Now, I understand my policy but we were confirmed by the Aviva adjuster that we are not at fault. The shop and two new adjusters kept calling us to pay as if we are going to run away, even left what sounds like a harassing voicemail. I PAY MY MONTHLY FEES ON TIME!!! When I called the adjuster many times, left a voicemail, she did not even call us back! Not one single phone call from her. We called the customer service of Aviva and no one can explain as to why the deductible applies. We are just asking for clarification because I don’t think no one in their right mind would pay $1000 right away without knowing why. It turns out that since the beginning we were already rated as at fault. We called the ombudsman and of course, they didn’t do a damn thing!! We have no problem paying the deductible if at least they have told us earlier or at the beginning of the process. We could have at least presented that we are not at fault. The communication was not very clear, they kept passing us from one person to another. The adjuster that we initially dealt with was nowhere to be found. We’re paying the insurance so that when accidents happen, there would be a little bit of relief knowing that they will back you up or support you. No, they just take your money and expect you drown. Vultures! So if you’re looking for a reliable insurance, find somewhere else. You wouldn’t find it at Aviva. All they do is take your monthly payment and left you dry and figure it out yourself. Very rude people, they don’t even pretend to listen.

They refuse 95% of genuine claims but want your monthly premiums to pay their blue-collar executives. Try making a claim - it's like you will end up with a breakdown.

Got into an accident without any fault. As I was standing on the red light a guy hit me from behind and I hit the car that was standing in front of me. The person who hit me left the scene and he was charged as hit and run. It's been over 2 months I am doing back and forth. They have no answer for my car. My claims adjuster is the worst person to deal with. She never answers her calls, I left more than 50 voicemail to her. I have called her and Aviva more than 86 times in just 60 days. All they want to repair is the body part and they are not even paying the full amount of body repair. The day I got into the accident my car stopped running and they don't care because they think the car stopped running not because of the accident. I just bought the new car 2 months before I got into the accident. Spoke with more than a dozen lawyers and no one wants to take the case just because they know Aviva is a difficult company to deal with. Pay $10-20 more and get a better company than going with such a company.