Aviva Auto Insurance Reviews

Aviva sends out confusing renewal forms to current customers and if you make one mistake or mail it late they cancel your insurance. These forms are confusing and you are too include information that you might not know is pertinent. I had one late payment with CAA and that black mark has followed me. DO NOT do business with them! I have no accidents and no claims yet they cancelled my coverage. If your first language is not English then you are in a paperwork nightmare that could land you in hot water.

After receiving the most insulting letter to see if I "qualify" for my Auto Insurance after years and years of being a client, Home, Auto Mortgages, Investments, RSP's etc. Not a single late or missed payment. One hail damage claim only in ALL the years my family and I have been with Royal Bank, I along with many others get this extremely unprofessional and impersonal letter. I started March 1st trying to cancel my insurances, I have spent 5 phone calls for a total of over 4 hours on hold, I have gone to the Royal bank branch to try and get assistance spent 35 min in the branch, was given a 1800 phone number to the Insurance office, which we called from within the Royal Bank branch, we received a voice mail and was promised a phone call return within 45 min. It's now 7 days later! Then I was given a phone number to Royal Bank Insurance office on Jasper Ave Edmonton, which when called stated the number was "Out of Service" So once again I phone Royal Bank insurance, Back to sitting on hold. I FINALLY got through to a person! I asked to cancel my insurance, to be told there will be a cancellation fee since I did not do it prior to renewal even though they could see that I had started this process March 1st, it's now June! So I request a cancellation today I am told there will be a cancellation fee even though it was out of my control because I could not get through to cancel prior to renewal. I am so unbelievably disgusted at this point I don't care I will pay the 47.00 cancellation fee only to be told I have to go to a Royal bank Insurance" office" in order to pay it. The Royal Bank can not collect the fee unless I pay it by Visa. The Royal Bank cannot take it out of my Royal Bank account. I have to go to an insurance office on the other side of the city... If I don't pay it either on my visa or go to the Insurance office, then it goes to the collection, that's what I am told... After 40years with the Royal Bank, this is the service they provide! I am, however, benefiting in the end because I saved $1305.00 per year on my home and Auto Insurance. My Business accounts, my personal accounts, my family's accounts and investments will all be moving from this Financial Institution. My advice is to seek Your Insurance business elsewhere you will save a great deal of money and receive respectful customer service!

I have been with them for ten years and the reason why I left was they would sometimes take out two payments for one month and skip a month. When I called them to ask why they changed the payment days around, their answer to me was - "That's how the calculations work." With that change, it was very hard for me to keep up. I am disabled and working part-time. My payments went from $140.00 a month to $160.00 sometimes twice a month. That was very hard. Last year I had missed a payment and I received a registered letter from the company. As soon as I got the letter I called them. The guy on the phone told me that they had already cancelled my tenant insurance and I can not get it back, even if I paid. So my husband paid everything in full and I made sure to ask the guy on the phone if there was any outstanding balance and he said "NO". The company sent me a letter letting me know that I have no outstanding balance. It is a good thing that I kept the letter because now they sent me two more letters saying that I owe them an outstanding balance of over $300.00. I was so mad that I called them and asked them what are they doing. One lady said it was for leaving the company and it is the total of two policies plus interest. I told her that they cancelled from their end and she could not give me a good answer. I called them back a few days later and spoke to another lady. I had all my letters those they sent me and read them to her because I was so mad. She told me that the company was charging me 16% interest on late payment and leaving the company. I have received two calls from the billing department. I did not take the first call but I took the second call and the guy was trying to be nice but I was still mad.

They will put you through hell and back. I got into a car accident and it wasn't my fault I was hit from the back. I had my 10-month-old baby and as insurance, they were no help end story I struggled but yet I paid them every month... This company is a scam they enjoying taking your money for a service they can't provide. Please, If you want to be a peace protect yourself and stay away from Aviva

Worst company ever!!! Have had my insurance with this company for 15 years, no claims, no tickets. Sent a form to be filled out before renewal (the only company in Alberta to do so) They sent it back with a rude letter saying it was not filled out. The only places I did not fill out are the ones that said " if applicable" which to me meant fill out if it applies to me, which they did not. Since the Royal Bank endorses this company it makes me think about also changing banks. Any person I know who is thinking about insurance I will advise them to run from this company.

I have been with AVIVA for almost 2 years. It is my first time having auto insurance as I have been on my parents' plan while in university. I was really happy at first. The monthly prices were fair, and they were responsive to my needs when I moved and needed to change my address on file. All was well with my first renewal, it was processed automatically. I have no accidents, tickets, and a pristine driving record. I thought it was a blissful union (lol)... On the last 3 months, I had one claim and I thought it was handled well. It was a not-at-fault accident. The adjustor at AVIVA was on my side, communication was great, and he made sure the other party's insurance paid for the whole thing (repairs, rental), including making sure my deductible was waived. Anyway, I was happy! Then I got the package of renewal information. Another reviewer called it the Aviva Alberta Exodus and I think it's a great title...I'm in Alberta. I was shocked they asked me to re-apply and was told by a friend who works in insurance that Aviva is firing clients in Alberta because they have lost money in the past few years. I figured...it's not my fault! I never missed a payment. Then, the adjustor working on my claim goes MIA. I finally call and am told that he is no longer working there...communication has taken a bad turn. It's sad because things were good at first. I am switching insurance providers for my upcoming renewal...not worth the hassle. Good luck finding something better, everyone!

Worst experience ever. Met with an accident on 22 March 2019 and still waiting for the settlement amount. Made 40+calls and emails and they are like “we are investigating” like what? Did I murder someone? And now I bought a cheap car to commute and they put a hold on my insurance and I can’t even drive my car(new)! I wish I could give them zero stars.

So, it appears Aviva does not care about its customers. They only fix what can be seen. They fixed 80% of the issues and left me to fend for myself, even after Ford said it "this can be the cause of the impact" (direct quote). Aviva also does not like phones - or at least calling back. It took my adjuster days to return my calls, and 1.5 weeks later I had to call to find out someone else now has the case. Since I got my car back in March 2019 (it took 1.5 months to fix) I barely drove it. Now I have to pay for the rest of the repairs myself. Beware.

Very bad experience with them. Facing issues after two years of animal impact claim for myself which was no fault, but now that claim is shown in my wife licence, as unknown, which increases our premium for a new policy. I don't know what to do now? Stay away from AVIVA