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Aviva Auto Insurance Reviews

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(478 reviews)
Aviva
1.3 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
11.4%
Agent/rep knowledge
11.4%
Agent/rep availability
8.6%
Agent/rep callbacks
5.7%
Claim - adjuster
5.7%
Claim processing time
5.7%
Claim - not-at-fault
2.9%
Claim - rental car
2.9%
Claim payout amount
2.9%
Email/message wait time
2.9%

Top negative trending topics ?

Agent/rep attitude
42.9%
Agent/rep availability
42.9%
Claim - adjuster
42.9%
Agent/rep callbacks
25.7%
Agent/rep knowledge
22.9%
Claim payout amount
20.0%
Claim processing time
20.0%
Claim - not-at-fault
17.1%
Cancellation experience
11.4%
Email/message wait time
11.4%
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Tags
Accident Forgiveness (1) Agent/rep callbacks (1) Agent/rep knowledge (1) Billing/payments (1) Cancellation experience (3) Claim - rental car (4) Claim - repair shop (3) Complaints/ombudsman (1) Discounts, deals, rewards (1) Insurance Rates, Prices (5) On-hold times/transfers (1) Phone wait times (2) Policy coverage (3) Rates at renewal (1) Rates for good drivers (2) Rates for seniors (1)
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