Bad Customer Experience
by insurance consumer on May 8, 2012
2 out of 5 stars
Car Insurance Reviews
Aviva Auto Insurance Reviews
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(478 reviews)
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Accident Forgiveness (2)
Agent/rep attitude (26)
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Agent/rep language skills (1)
Billing/payments (127)
Broker experience (3)
Cancellation experience (86)
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Claim - adjuster (30)
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Claim - injuries (5)
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Claim - rental car (31)
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Claim - towing (3)
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COVID Handling (5)
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Parking/pausing policy (1)
Phone wait times (11)
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Policy coverage (101)
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Rates for good drivers (36)
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Trailer/motorhome (8)
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Review author
My car was damaged during an oil change at Midas Muffler. They sent me to Aviva. They told me I should claim the rental car on my own insurance. My own insurance agent told me I would be deemed ‘at fault’ if I did so. Eventually Aviva relented and agreed to pay.
Six months later, I got a call from the rental company demanding payment for the rental car. Needless to say, I was getting very annoyed at this point and called Aviva. Fortunately I happened to have kept my notes from six months earlier and had the name of the manager I had dealt with. Eventually, she agreed Aviva really should have paid for the rental car and came up with a somewhat complicated way to do so involving me paying for the rental car and then being reimbursed by Aviva.
This is probably the worst customer service experiences I have ever had and I would not go near Aviva under any circumstances.