Car Insurance Reviews
Aviva Auto Insurance Reviews
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(476 reviews)
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Accident Forgiveness (2)
Agent/rep attitude (25)
Agent/rep availability (22)
Agent/rep callbacks (14)
Agent/rep knowledge (19)
Agent/rep language skills (1)
Billing/payments (127)
Broker experience (3)
Cancellation experience (86)
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Claim - adjuster (28)
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Claim - repair shop (38)
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COVID Handling (5)
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Late payment fee / NSF (2)
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Parking/pausing policy (1)
Phone wait times (11)
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Policy coverage (101)
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Rates at renewal (9)
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Rates for bad drivers (2)
Rates for good drivers (36)
Rates for second driver (2)
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Trailer/motorhome (8)
Website experience (1)
Review author
On May 13 2014 I was in an accident. Some guy did not secure his trailer gate and it came barreling across rhe highway and bounced off our driver side door and then into the driver side pillar and windsheild. Everything was handled by Aviva very quickly. The car was a write off with 7100 in damages. We were told by our adjuster that the check was being courier on May 16 2014. We called many times wondering why we had not received our check, and never received a call back. My broker finally got a hold of her and found out the check was lost in the mail. So she sent another one...and that one too was lost in the mail. We were forced to return the rental and still havent received a check to buy a new vehicle. Today, May 30, I demanded to speak to the manager. He said there was nothing that could be done, no I wasn't getting another rental, and my broker probably had the check just didnt see it on his desk. I am fed up with the run around from this joke of a company. As soon as I do get a check I WILL be switching companies. Aviva is a bunch of liars and blame every one else for their screw ups. Pick another company. Or if you stay, pray to god you never have to make a claim!!