MPI Auto Insurance Reviews

DO NOT USE THIS COMPANY. They took over a month two get my claim settled, even though it was a very obvious right off. They sent my check to a completely different MPI build that I had to find on my own because they had no clue where it was. It was a large sum of money that they had no clue where it was. They had my vehicle still registered to my ex, despite us having paper work saying it was switched. They address my GST check to my ex and not me, which was a massive hassle to deal with. This was one of the worst experiences with a company I have ever had.

Had to call in for every single step for things to keep on going for our claim which is all supposed to be communicated and done automatically. If I wouldnt keep on calling in we wouldnt get anywhere with our claim. Once you finally talk to someone after waiting so long, the person was so super rude and just wouldnt let me explain. Hope to never have to deal with them again.

My van was stolen. I live alone and have no family. MPI gave little info as to the process. I have never gone through this before... I don't know what questions to ask or how the process goes. They gave me no list of approved shops MPI certified. Left making a guess who to take it to then have to relay information as they can't seem to call each other. I am the victim yet I am doing all the work. Towing of vehicle to shop was delayed by at least 7 days
Still would have been sitting at MPI if I didn't call and asked when it was being delivered to the shop, it would still be in their lot.
They gave me no time frame or date for the usage of the rental. All of a sudden I get a call that coverage has stopped. No warning no heads up... No date when coverage would expire. I don't get one little bit of info if I am not after them. Still, when asked when coverage is up on rental they gave me no answers.
It leaves me in tears. I have to get my van back which is disgusting to drive after people living in it because the coverage of the vehicle is breaking me. I am just a single poor person and MPI is breaking my back. I'm sure they wouldn't treat the owner of a Porsche like this.
If only there was another way other than being treated like garbage.

They are just another money-hungry corporation that doesn’t care about people. They lied several times during my claim. I was injured in an accident that wasn’t my fault. Took 3 weeks to be able to start any treatments for whiplash and concussion. They lost my Keys for a week. I had to go down to their comp wound and of course, my keys were sitting on the driver's seat where I told them they were. They said I could go to a physiotherapist and chiropractor but then they denied my physio claim months 3 months after the accident. They rejected the chiropractor's diagnosis that I needed more sessions to heal properly. Private insurance cost more but is worth it when you have a claim. You can’t even call them as they say they aren’t taking calls and to leave a message. I have left 3 in 3 days and no one has called me back. The absolute worst!!!

These people have had my truck for almost 6 months! No one answers the phone! It's a joke? Ready to report it stolen to the police

Really? I call to make a claim and no one is home? How about adding claims adjustors as opposed to handy-out refunds?

I have yet to have one good experience with MPI. When talking to customer service they are extremely arrogant. You can tell MPI knows that the consumers are stuck with them so they treat their customers like that. It is always their way... They are one of the most unhelpful companies out there and every single time you call, someone always tells you something different than the last person you talked to. There is a real lack of communication between them and the customers are suffering because of it.

Try to get my driver's abstract. They don't do anything by email. Because not safe???
We are in 2021 and email is the best way to do it. And when I try to send a fax a got a no response. I try to send those fax multiple times and nothing. So I went by Canada Post. I'm waiting to see how it will go. Overall terrible customer service. Terrible hours to join them. Compare to other provinces price is way too expensive.

Argumentative, poor customer service, untrustworthy.
The value of our son's car (burned, electrical fire) was based on their best guess. We sent incomparable prices on the same type of vehicle. The adjuster was very unprofessional- we asked to speak with the manager/supervisor- she retorted we needed to deal with her. It’s been 2 1/2 months.

They hold you responsible when someone hit and runs your car and they've stolen my car for over 2 months at this point, forcing me to pay insurance on it and spend 2000 on rentals and rental insurance.