Johnson Insurance Auto Insurance Reviews

I have been insured by Johnson/Unifund for 15+ years. In 30 years of driving I have never had to make a claim. Following an accident that required extensive repairs we contacted J/U Insurance, and this was only an afterthought, as we hadn't even considered this initially. Our experience was not pleasant with the appraiser on the telephone and I felt very judged and and not understood. I understand that many questions are necessary to understand a situation, however I felt that I was being overly questioned about certain aspects of what was being described. Further, our auto shop expressed concerns about the treatment that they received by a visiting appraiser. Six months after the fact, they continue to talk with us about the verbal abuse (raising of voices and cursing towards the shop owner) that they experienced during this process. The shop felt that they were being accused of over inflating their prices (we have often commented on the "decent" pricing of this shop) and not being honest. This shop also reduced prices for us and did not charge us for some aspects of the repair due to the heavy cost of these repairs. Long story short, we are in the process of moving on to another company, for a savings of $800+ a year for both of our cars. I'm not sure if all companies are like this as we don't have prior experiences dealing with insurance following an accident, but we clearly were not happy with the large charge that we had as J/U refused to pay the full amount.

After several years with no problems lately there has been a constant stream of mistakes and errors, so much so that even my leasing company rep has been surprised the the level of incompetence with very basic instructions and information. I'm not sure what has changed but something sure has when a simple confirmation of insurance has to be redone three times. Add to this that I can never get my agent on the phone or to return calls or emails and I'm looking for a new provider.

I recently spoke to my insurance advisor at Johnson insurance in regards to my premium updates for all insurances and found out that I was charged as tenant for three years instead being charged as condominium home owner insurance. I was furious knowing that I was not insured for almost 3 years of residing in my condo without the proper insurance. Not only was I upset about this mistake but also at the insurance advisor as she found this situation amusing (laughing out loud). I am now considering switching companies due to their inability to listen to clients and their needs and their inability to sympathize with clients for there mistake.