Johnson Insurance Auto Insurance Reviews

I was trying to reach anyone there for 2 days. Left 2 messages and sent email - no answer at all. Trying to verify some data in my insurance. The phone system allows you to wait for 30 min and then forward you to an answering machine. I have to say it is very low.

I've been with Johnson for over 6 years. And got to say had fairly decent experience other than random increase in rates with change of trend after I cancelled one of my car insurance to RBC. RBC cut the premium by over 30%, shocked yes, as I was expecting discounts for being loyal with 3 cars insured with them for over 6 years. What pissed me off is today's conversation with an absolutely ab-noxious representative (surprisingly female) who troubled me for over 10 minutes to do an insurance change where by I had managed to do this with my previous contact with no issues via minimal communication. I will be switching within weeks as I've already got much lower rates. Nobody should be dealing with such rude behaviors especially when you have no claim, no tickets with clean records for over 20 years. Warning to people who are looking to contact Johnson be prepared for a great customer rep for first conversation. Once you get the insurance you are toast. Just want to share my experience, and have managed to convince 5 families whom I have recommended to Johnson to get off. And hope Johnson Insurance get their act straight especially when hiring rude customer reps. Bring the old reps back they were good.

Was insured with them for about 2 years, terrible terrible service. Called in for a quote one day, had to speak to our local account representative, or account supervisor is what they call them. The guy was completely rude, no manners at all, asked if I could get a quote on a secondary vehicle I was looking to purchase. Advised if I did buy that vehicle I would not be taking transit anymore and the mileage to reflect that. Got back with a an insanely high quote so I decided not to purchase the vehicle. A week later I get a bill for over $700 on my insurance plan because of a change in mileage, I called to inquire and he told me I have to report actual km's between home and work, when the quote was for a vehicle I DO NOT OWN and did not purchase, and the mileage was based on whether I purchased that car. Ended up having to go through a ton of paperwork to revert it all back. Waste of time, Second incident, called Johnson Insurance directly so I could avoid this rep, they advised that YOU HAVE to go through your local rep, requested for a new REP and they advised it is not possible. What a retarded rule if you ask me. So ended up calling the same rep, asked for a home insurance quote to see if I combine it with car insurance it might drop my rate a bit. Got my quote, got off the phone, 2 weeks later I have the package in the mail with the package already processed. I never even agreed to go with them, unbelievable. Processed without my acknowledgement. Same process all over again, had to fill out forms, fax, waste my time and cancel something I never even signed up for. End of the day, left this horrible insurance company and could never be happier with my current provider. My recommendation, stay away from this company, I have friends and family who also used Johnson and advised of terrible experiences.

Auto and Home Insurance keeps going up another 25% increase this year with no claims, tickets, or missed payments. After several years I'm moving on - they are just too expensive with their ever increasing runaway prices.

Stay away form this company at all costs. Had been a long time 20 year customer with them. Found a way cheaper rate $1100.00 per year for better coverage, and they charged us $250.00 to cancel our policy. They ripped us off for years with over rates, and then charged us to leave. Will never use them again.

Set up insurance with this Johnson for my car. Everything seemed fine with the agent. Tried to pay with a credit card, they said they couldn't accept that. Decided to pay with bank information; gave them everything they needed. Kept getting calls and letters claiming I needed to pay. Kept calling and trying to pay but no one answers after 4 and no one returns calls. When I did get through they said all payments were fine, then I got a call saying I hadn't paid. Never had so much trouble trying to pay a company. Very unorganized and incompetent company, go with someone else if possible. Can't imagine what it would be like if I ever needed to make a claim.

This company has been asking ONA ( Ontario Nurses Assoc) members to use them for their insurance , so for the past 24 yrs, we have been with them and the past 2 weeks, I have been treated by their adjustor and claims department like an old rag!!! I had an accident early this month , hit from behind by an old person who was in a rush to get to church. I filed the claim and it took them over a week to call me back, not even asking if I was ok and to top it sll, wrote my car off. I had been paying $2629.00 / yr for a 2002 Acura 4 door Premium for years and the car was in mint condition with only 168,900 km mileage. Guess how much they are giving me for my car??? A lousy 4,800!!!! On top of this, I have been on the phone calling the claims dept, the adjustor because they never answer the call and they do not leave a voice message that they are off for a week and they do not apologize for their incompetence!!! DO NOT BUY INSURANCE from them!! They charge so much more, over $300!!! The phone calls alone to them to get information was enough to raise my blood pressure! If you want Better Sevice and better price, seek somewhere else!

This place is ridiculous. I had one speeding ticket and after being insured by them for 8 years they automatically put me into their high-risk category with a rate increase of over 200%. They quoted me $600 per month for insurance. Are they crazy? Sure... let me just get out my chequebook and pay for that, no big deal.

The customer service is horrendous. If you call and your 'service advisor' is not there, they send you to random people all across Canada who know absolutely nothing about your file and what you are talking about. When we purchased a new car I spent over 2 hours on the phone being transferred around until someone eventually helped me, although not pleasantly.

A lesson to anyone who wants to be insured through these "big guys"... go through a broker. I was able to get my insurance down to $125 a MONTH vs. the $600 per month they quoted me. As soon as you have an accident/ticket, they take that opportunity to screw you. I will be letting everyone know of this terrible experience.