Johnson Insurance Auto Insurance Reviews

Bought insurance for new car end of June 2015, despite several requests have not received a hard copy of the insurance form. In addition, Johnson's keeps confusing the expiration dates for a car I sold and our 2nd car. The latter insurance expires next year, but they have now decided it expires when my sold car's insurance expires shortly, and want payment now. Phoning them is useless as waits are endless, plus they aren't answering email. They also owe me a refund on the insurance for the car I sold, but sent me a 'credit' instead.

I have been a customer paying premiums for 30 years without a claim. I had a hail claim and the whole experience has been a nightmare. I went through two claims adjusters off and on then got a supervisor, from whom I maybe get a response once a month no matter if I call or email. They sent me to a shop that did a terrible job and only half the car got painted. Refused to accept my vehicle as fixed. I just want my vehicle fixed. It is now November and my claim was in June. The worst claim service in the industry... I have been in insurance for years. This is unacceptable, so buyer beware they will take your money but if you need coverage, they just ignore you and hope you will go away. I definitely would warn anyone not to use this company.