Intact Insurance Auto Insurance Reviews

I reported a hail damage claim on the client portal. I received a quick standard letter from an adjuster advising he would be dealing with my claim. The standard letter ignores the info entered on the portal and asks a bunch of non-revenant questions.
The adjuster never returned calls.
The call center never followed through on their promises
Weeks have gone by, still have no idea how to proceed.

I had to pay a fee to cancel, as it took a few days longer to get things flipped over to another insurer and I got hit with a bill for over $580 for 4 days of house and car insurance… 12% of the amount of the policy for the year. Been paying $2000 extra a year than I really needed to be, for years. No claims. The average house and my annual amount for insurance kept going up and up. Paying over $4900 in insurance for house and 2 cars (not expensive cars either). I drive less than 2000 km a year.

Think the title of this says it all. The service is disgraceful, every employee I have dealt with is utterly incompetent. Worst customer service representatives.

My vehicle was damaged while parked. I had to continually follow up with the agent assigned for over 3 weeks. No repairs had been started, or approvals provided to the body shop. Had left over 10 messages for status, and the agent never called me back or apologized for any delay. What does one get for paying their fees... The worst insurance company I've dealt with! I will be pulling my business!

What does Intact do? This is my 2nd claims experience in 2 years. The first was when someone turned left in front of him writing off both cars and leaving my son with surgery to fix 3 broken bones. Intact (despite saying he had $30K of medical support) would only approve physio by a therapist who charges 99 dollars per hour or less - they would not honour the same total dollar value. Useless. We ended up footing ALL bills ourselves.
I had a garbage truck strike my car while parked. So far (9 days later)... Despite reporting using their app to submit claims and photos and me calling - still no emails. No, follow up. no rental car. No appraisal -NOTHING.
This is - BY FAR - the worst insurance company I have EVER interacted with...

We were really liking this insurer despite the higher rates however, over the past few years our coverage costs have increased to the point that it seems no longer worth staying with Intact when other companies offer much better rates. We'd hope that Intact would have a better loyalty program to keep us with them but that doesn't seem to be the case.

No knowledge and trying to put all expenses on the customer. They have recommended body shops which will agree with their statements.

Today is July 3rd, 2022. I have a vehicle claim that started back in January 2022 and has been nothing but a headache since. a claims advisor has not once contacted us even though Intact has told me on several occasions that she would. I have reached out many times to her by email and phone messages and have still heard nothing. Our rental car needed to be extended due to the delay from Intact in getting our vehicle repaired. 3 months later we find out the rental car hadn't been fully paid for by Intact and was therefore put on MY CREDIT CARD. Over, the now 5 months since my initial claim I have called Intact directly many many times. Each time being reassured it was being taken care of and that someone would contact me in a couple of days. Yet I still have not heard from anyone and the bill has not been taken care of. I have asked each time I've called, to speak to a supervisor but each time they refuse to put me through to a supervisor due to "proper protocols" needing to be followed.
This kind of service is despicable, especially with the amount we pay for insurance. They owe me over $900.00 from an unpaid rental car bill. What do we pay a deductible for if we are the ones doing all the leg work... for 5 months?!

My son bought a SUV and insured it with Intact. Five months later a tree fell on his car. It took 5 days for him to receive a response from Intact.This is a recurring theme, Intact often waits 5 days before responding to his emails, and he has never been able to get a human on the phone. The mechanic told him it would be repaired so he left some personal items that he didn't need right away in the vehicle. A month later, Intact confirmed it would be repaired. They then had the car transferred to another chain of the mechanic an hour away to be repaired because the local mechanic was backlogged. This new mechanic found another $500 damage, so now Intact won't be fixing it. They're going to write it off. Now my son, who hasn't had a vehicle for 6 weeks, (and hasn't been looking for one because he was supposed to be fixed), is supposed to find a ride an hour away to get his stuff out of the car. They also only offered him what he owes on the car, not what it will cost to replace it, which would leave him without a down payment for a new car. Why say you'll fix it, haul it an hour away, then change your mind for $500 extra? And why wouldn't you pay him the market value? Now he has to search online for identical vehicles to show them what the car is actually worth to replace! It's been 6 weeks! Either fix it or give him what it's worth!
My other son and I were both considering switching our policies, but that isn't happening now! I'd rather pay an extra $10 a month and have an insurance company that cares!