Intact Insurance Auto Insurance Reviews

I requested my broker to cancel my policy with Intact and he ignored me plus ignored 2 follow up questions on the request to cancel. He sat back and did nothing so the policy renewed and I was charged $126 when the broker finally cancelled after the dead line. I sent Intact e-mail proof that I requested the cancellation of my policy well in advance of the renewal date. Once again I was ignored and Intact withdrew the money from my bank account. This fee of $126 should have been charged to the broker. Beware seniors and young people, Intact will rip you off because they think we are too stupid or too old which makes us easy targets. Linda McHugh, Toronto- East York.

Once you get your high quote, you get no service ! Just asking for more money, when you renew without any plausible reason. Oh and I forgot that fake regarding saving money with My Discount Program which actually ends up increasing the payment despite being a safe and a good driver .
Such a bunch of robbers!
I have no idea why Ontario still depend on private insurance !!!!

Our Son (17 at the time) had a collision with a person who turned left in front of him. So in most if not all provinces in Canada, that person who turns left is an automatic at fault, especially so when our son's light was proven to be green!
The short of it, we had to fight a ticket by a CPS officer who profiled our son (he had a loud SRT-4), and just had that withdrawn in Alberta court.

Now Intact wants the courts documents for proof (makes sense to me) ,but they want to assign 50/50 blame vs the person who turned left in front him being 100% at fault!

They don't listen, nor do they return calls emails go unanswered and unless you get very verbal and nasty with them (As I have now been doing) they will only respond to that type of action. Really quite sad how they seem to work outside of what the law says is or isn't.

Intact also increased our sons insurance 52% due to this accident EVEN with the charge being withdrawn, even with the evidence that proves beyond any doubt that our son was in the right, and they say it's charged but not convicted! The rate will drop only by 25% when they receive the documents from the courts.

Now many insurance companies allow your annual premium to be split up over the 12-month period, as does Intact, but they charge our son $110.00 annually for late payments that they agree to! They also charge him $20.00 each time they send out documents that were NEVER requested, all these smaller non-disclosed fees, added up equal other higher rate companies so do your homework, as these a**holes are about adding fees upon fee.

So my advice, they offer cheap rates, but don't go with them, HORRIBLE, HORRIBLE delivery, business model brokers are never in the office (yes, this is not intacts problem but it's a sign)

Lesson learned, we are switching over to a new company, even paying marginally higher rates (10% higher than what we started to pay with Intact in the beginning).

I enrolled into the 6 month discount program. I was told by my broker that the device would be installed for 6 months then had to be removed and sent back. When six months arrived i searched my email for the request to send it back. When i found nothing i called and asked my broker what was up. They said to call intact themselves because they only had that info. I called them and they couldn't tell me anything and said to call my broker. I called my broker back and they informed me that it could take up to 270 days to complete the program. I laughed and said okay i'll complete it. I logged in to the online account and searched through to see what deductions were being taken off of the 25% potential discount and realized that the company has a very unfair and rigged weight system to ensure drivers do not meet the 25% e.g. if I started with 25% and got a hard brake one week they would deduct me to 24%.. then the next week if i did nothing wrong the following week would still be 24%.. What a joke.. I will never sign up for one of these scams again.. They are honestly just collecting data for themselves. And to be honest i believe having the device is making the roads more dangerous because you are constantly worried about maximizing your discount.

they have a worst customer service, i am lucky i never had a claim experience but still that was a worst experience in my life with customer care and service.
thats the story:
i called them to ask some question about the mistake that they did in my credit card number but they not only blamed everything on me but also they were in denial about the fact that they told me they already confirmed the number with me which is so frustrating. even my agent told me she made the mistake to say that she had a same number as i read for her and she is just sorry but still i have to pay.....
i am a super responsible guy for all my payment and i have a black credit card with a good credit score but now for that not only i have to pay almost 80$ fine for NSF but more than that i am so worry about my credit records, the company and the agents are not responsible and not even patient for customers problem

I live in Toronto, I was rear ended by a vehicle that registered in Alberta.
I was clearly not at fault. My adjuster told me to contact the other insurance company in Alberta to deal with it, Because I don't have the full collision coverage. The adjuster even sent me an e-mail that the Claim is now closed. Then I called the other insurance company to assist me. but they told me, they have nothing to do with me. Then I hired a legal rep to call my insurance company (INTACT) to get through the claim. but they didn't cover what I have lost. My claim was only $1,043.00 for vehicle repair and a cellphone to replace. they are telling me to buy something on kijiji, ebay or amazon. They don't want to get me a replacement.

Like many others, we were clients for 10 plus years. Unfortunately got the not an accident, other drivers fault, and car was totalled. We are getting the run around, stalls, delays, excuses. Don't return phone calls or emails. They don't seem to know what the other is doing. We get different answers every time we ask the same questions. We will be switching companies the second our claim is finalized. Horrible, horrible horrible experience!

So I was involved in an accident with another intact insured person. What I have noticed is total incompetence. From when they first say hi the people of Intact don't know how to talk to a person when people are in need. Furthermore no one communicates well with their co-workers or with their clients. I had to leave updated contact info 3 times. I had to continue to call and get after them to do their jobs and once Intact reps finally got moving they again make me feel like I'm the one causing all the problems when it's their workers lack of diligence and competence that has made this stupid situation worse. If you want to be treated like a number and made to feel worthless then Intact is for YOU! Otherwise get a policy with a smaller company you'll know were that extra cash went when the axe falls. BTW I'm 100 percent NOT at fault for my accident. And I am still treated this way.

After reading numerous reviews, I see many others have had the same complaint. Very difficult to speak to the same person, they do not call back after leaving numerous messages, conflicting reports and messages, promised a rental care, when I had to leave car at a garage for hail damage assessment there was no rental car there for me but I was told there would be-we do have coverage for rental, they deleted photos of damage, had to go back again! No one seems to take action on the claims, have two vehicles with hail damage, have been a client for 17 years with no claims, terrible experience dealing with this first claim! We will be leaving this company once settlement is completed if I ever get a return call! Waiting for answers, promised in an email we would hear within two business days, it has been 29 days and still waiting!!! Do not sign on with Intact. A no action company!!!!! Terrible service!