Intact Insurance Auto Insurance Reviews

I was jerked around by intact for over 1.5 months. I had a vehicle towed after an accident and had the tow company take my vehicle and lock it into a holding compound and refused to release the car b/c Intact refused to pay a $15 environmental fee. I talked to 5 “managers” and they assured me they would release the car that day. This happened 5 times was never handled until I had to threaten to sue and leave there business. They have zero consideration for there customers. Worst insurance company ever. They claim to be the cheapest out there. This I agree. You definitely get what you pay for. Not worth a dime.

Instead of helping me they told me to go elsewhere, didn’t do anything on the claim I had after I phoned/emailed every month. Customer service is absolutely horrific and rude. I’ve been with them for years and they don’t see loyal customers as a value. Do NOT recommend to anyone looking at purchasing any kind of insurance through them.

We recently sold our condo and purchased a detached house. We contacted our home and auto insurer, Intact, and asked them to quote on the new house. They wouldn’t insure us for flood damage, which we knew we needed and wanted, so we had to transfer our policy to a company who would provide that coverage. Intact has penalized us and debited our bank account for cancelling our policy... despite them not willing to provide the coverage, we need. Very unfair, in our opinion.

I was in a car accident & was injured, they refused to pay for my Physiotherapy. I’ve been in an accident before with another company & they covered my Physio expenses for the future also. Definitely, way better car insurance companies out there!

I hope this message can help as many people as possible know that this company will find any excuse not to ever fix your car and pay the least possible amount. There was a big piece of metal that doesn't fit under the car in the middle of the highway. This piece hit the center of my car and swerved to the right side of the car where I drove over it with both my tires. When I went out, my foglight was broken, the car was scratched from the front center to the right side and all the way to the back. When they went to inspect, they refused to fix the foglight because it looked "Dirty" and refused to fix the scratches because they looked "Dirty" and ended up paying only 106$ to change my tires that were used only 1 winter! They refuse to believe any damages were caused by that incident, basically telling me I'm a liar indirectly. Now I have to pay 450$ extra from my pocket to fix all these problems that were caused by the metal piece in the middle of the highway. They did nothing for me, didn't even compromise and asked me to return my rental car before my car even gets ready or marking the claim as complete. I didn't even get the 106$ yet! Now I have no car, no check from them, spending more on uber, waiting to figure out what will happen to my car after these damages. Don't use their insurance. Overpriced and won't cover you.

The best evaluation should be 0 out of 5. The worst ever Insurance company to my opinion, after the first insurance of 2 years that was a satisfactory amount they increased 27% the insurance amount without any reclamation requested. The discount also of 25% mentioned all days on TV is worthless, you cannot even reach 10% while riding a bicycle not a car. A way to get you and the year later they are more expensive than the other insurances. The broker refused to communicate with Intact and asked me it's my responsibility. Very impolite request.

The one page notice directs you to create an online account with a PIN provided by Intact. After two unsuccessful attempts to log on with their PIN, the form sat until our automatic renewal date, assuming the cost would be similar to last year. I found out thru my credit card account that Intact had raised our rates over 20% ...for no reason... no claims/tickets/late payments/etc...