Intact Insurance Auto Insurance Reviews

Car insurance is to give you peace of mind knowing that you will be taken care of if the need arises. It was the exact opposite when our vehicle was stolen from our driveway 3 months ago. We have e-mailed, called and provided all the information we could to help with the settlement. In return, we have been ignored and even made to feel like we are the criminal. When they do respond it's only to say they are working and we were told at one point there was a possibility we would not receive any compensation. We've called the support line to see if anyone else could help but was told only the person assigned to the case could deal with us. We were told the caseworker was sick or on vacation but never available. We were so happy when we received a phone call that the vehicle was found in December as part of a huge criminal investigation. The police reports were sent in immediately but again no further action. It's a month later and we are already out thousands of dollars and still no end. We have been making payments for 3 months on a vehicle that we don't have, the rental car coverage has expired so we now are paying out of pocket so we can at least we can get to work. What I would like to know is how it is possible that companies like this are allowed to take advantage of people with no consequences. Something needs to be done about this, every review I've read is similar, this a criminal.

I have been receiving letters about a false claim, and I have been trying to contact them about this only to get ignored every single day, I call many times. I have sent emails, left voicemails, as this issue seems to be time-sensitive according to the letter. For some reason, I am told I can only deal with this through a specific agent that sent the letter, and they are just not responding to anything! They are purposely ignoring me so that my rates automatically go up over this claim. Do they get some kind of commission for this? I don't know. This claim doesn't actually exist though!!! Absolutely ridiculous, completely untrustworthy. Do yourselves a favour and PLEASE go elsewhere.

I called them 10 time to reenroll me for my drive discount program but I got no respond

The worst and unprofessional insurance. Not helpful at all. Not only they charge huge money but also never help and care about customers. Had to call them 4 times to solve my issue where I was charged $659 extra but never helped me at the end they connected to irrelevant departments where they said you called wrong department and I had to repeat to calls. Finally gave up calling and wasting time. Please never recommended there are thousands of insurances with excellent customer service and care. Never consider this one!

My car was towed by Lyons auto, Mississauga after an accident. They started repairing without getting my permission. Intact didn't help me to get my car out of there. Maybe their people were getting some special benefit from these crooks.

Hi, I have had a claim open for the past 5 years. Which I have been trying to settle for that many years. Intact keeps asking my lawyers for the same info over and over and over and over again to try and delay the process of settlement. They obviously don’t care how much of a life effect it has on the former clients. They just don’t care. They are just trying to get out of paying. Because that last what they do.

I had an accident that was not our fault. The vehicle was a total loss. They reduced our vehicles value. Then took away our Rental. Once they give you an offer they can take your rental away. It has now been a fight to get anything from them. Going on 5 weeks and they are not getting back to me. Strongly advise finding another insurer as Intact is not there for you when you need them.

Bad company. Avoid using them. I'm insured through them, the only thing I changed on my policy is I moved from Leduc to Spruce Grove. They raised my insurance from 2216 a year to over 2700, just cause I moved. I called another insurance company and they quoted me 2100. Once my penalty for cancelling is lower I am gone.

They will recommend a body shop they do business with and do a lousy job. You should stay away, I will not renew my insurance with this company.

I have a false car theft claim on my record. I was never informed by Intact. I found out through another insurance company. I called my broker who knew nothing about it. I called the Claims Department for 2 weeks and spoke to 7 different agents. The claims department said they had to investigate which would take 3 months. I told Intact that my policy was due and they said they would contact me before the due date guess what? They contacted me on the due date which was too late to switch to another company because of the false claim other insurance companies quoted me with high premiums. So I am forced to stay with them for another year. In the meantime, I have filed a complaint against Intact for mistreating, misleading, defrauding me to stay with them. They also increased my policy from $ 538 to $ 682 for no reason. Please don't join Intact!