Not a good insurance company
by Tenzin on Feb 19, 2024
1.3 out of 5 stars
Car Insurance Reviews
Intact Insurance Auto Insurance Reviews
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(413 reviews)
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Accident Forgiveness (2)
Agent/rep attitude (26)
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Agent/rep callbacks (10)
Agent/rep knowledge (10)
Agent/rep language skills (2)
App to track driving (8)
Billing/payments (114)
Broker experience (6)
Cancellation experience (52)
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Claim - adjuster (34)
Claim - denial (6)
Claim - injuries (6)
Claim - not-at-fault (18)
Claim - rental car (39)
Claim - repair shop (54)
Claim - theft (5)
Claim - total loss (9)
Claim - towing (3)
Claim - windshield/glass (2)
Claim payout amount (14)
Claim processing time (49)
Complaints/ombudsman (23)
COVID Handling (1)
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Interact. Voice Response (1)
Late payment fee / NSF (1)
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Phone wait times (14)
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Policy coverage (75)
Rates after claim (2)
Rates at renewal (10)
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Rates for good drivers (17)
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I talked to a represantative and she was very knowledgeable and patient during the whole process. Although, Intact's price could've been better but it was still lesser than what my current car insurance company was offering.
After having a collision on the highway with over $15000 in damage to my vehicle it was considered a total write off. And my experience with my Insurance Company Intact was excellent. The staff was very helpful in every respect. I recommend this company. And I will definitely stay with them.
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I was rear-ended. 100% the other guy's fault.
Intact customer for about 20 years.
I wanted to use a collision shop that I had used before and I was comfortable with. (And it is my legal right to use the shop of my choice)
Intact refused to deal with them at all.
They used an estimate from their own preferred shop that (apparently) wasn't planning on fixing everything, or fixing it properly.
In the end, Intact paid half of costs and I am out of pocket $4400.
Will never buy Intact insurance again.
Horrible customer service, Horrible claim adjustor, trying to rip you off. Don't want to pay
The agents provide excellent service. However the my Drive app is a huge disappointment. My driving is being recorded but I am unable to access the information and there is no timeline for when the issue will be resolved.
Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.
Votre application automobile ne fonction pas, J'ai appelé au support technique, monsieur est très mauvais personne. Il ne veut pas faire support technique, il veut refuser le support technique. Très mauvais support.
I had the best experience dealing with Intact Insurance after battling with numerous other insurers who were just unable and unwilling to assist me with my needs. Intact was friendly, honest and extremely professional. I highly recommend them.
intact is an outrageous company. It has been well over one month since we filed a claim and after speaking to 11 agents , still no response, let alone a settlement. Absolutely no service! Intact will take your money instantly, but don't expect a payment for month! will be looking for a new insurance company tomorrow. goodbye Johnsons, Belair direct, and Intact!
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They will not pay my truck was stolen and almost a year later and not a dollar they are investigating every day a new something they are looking for any reason not to pay then someone tbone me in my other truck they have taken my other truck will not give back to me and they have not payed me a dollar for the second truck
They are scammers they will go to the police and try to have you charged for anything to claim excuse not to pay becarefull this company is very awful this is after being a customer for 22 years.
I just had minor scratch on my from bumper left which happened after contact a cycle rack on a parked car. So i thought i will check with my intact and they said i have to pay $500 from my pocket and the rest, they will take care of...
I dont know how they replaced the front bumper but the bill was more than $2000!!! For what? I was asked to pay $500 which i did but i think its a scam they are running to fool people... I could have replaced the bumper myself for less than $400... but intact made a bill of more than $2000 from which i had to pay $500...this is unacceptable and unethical. I AM LOOKING for other car insurance companies who may not fool me..