Intact Insurance Auto Insurance Reviews

I want to give this company less than zero stars, but dont have option. I changed my insurance in May2023 from intact to some other insurance company. My current broker completed the policy to cancel my insurance from intact. Still my money (390$) got deducted from my account. I called intact insurance broker and she again sent me forms to sign to cancle the policy and again it was deducted from my account. Before leaving for India, I called that broker again and she said she will look into it and cancle it. Today is september 14,2023 when my money again got deducted. Today she told me that she is not my broker, not responsible to cancel my policy, I should call office now, my insurance is not with intact. I am in India and getting upset for this type of professionalism