Intact Insurance Auto Insurance Reviews

I had an accident, no fault of ours. Our vehicle was deemed a write-off, but notification was sent via email, not even a call. As we picked up our rental, we were told it would be noted that it could only be returned on a Friday (since the vehicle was being driven out of town). Well, they only gave us 48 hours from the Monday to return the vehicle. After multiple attempts to beg for an additional 2 days, they never responded. I also do not know where the vehicle should be returned. Had to call the rental agency myself to get the details. Nobody from Intact are returning my calls and email messages. They are not being considerate AT ALL for personal circumstances, when this accident is not even our fault. We have been clients for over 30 years, and they are treating us beyond poor. I cannot leave this company fast enough.

Think the title of this says it all. The service is disgraceful, every employee I have dealt with is utterly incompetent. Worst customer service representatives.

The worst customer experience for both a construction home policy and changing car insurance information
On two separate occasions and both were rude and extremely unprofessional.
I’m in the process of making a change as quickly as possible for better rates and superior professionalism.

A 1 star is way too high for Intact/Brokerlink. This company has a revolving door of rude, undertrained, and ill-equipped staff who are unable and unwilling to work with clients. Every interaction with this company was painful. For example, a simple address change took 5 associates, 6 follow-up phone calls, 10 emails and 4 months and they never got the address correct. When I cancelled my insurance they continued to charge for months after the cancellation. Multiple complaints and the "manager" that contacted me had no authority or ability to resolve the issues. Simply a brutal company with little regard for their customers.