Economical Insurance Auto Insurance Reviews

My car got destroyed by someone running a red light nearly 3 months ago and I haven’t received a dime from them yet. There was a witness who testified on my behalf but Economical Insurance wanted to make me 50% at fault because there is conflicting stories between me and the guy who ran the light. This is ridiculous because most people who are at fault deny it, therefore having a witness who nearly got hit by the same driver, should make it a slam dunk case. I couldn’t imagine how unfortunate it would be to have this happen without having a witness. I had to threaten them with a lawyer to get them to budge and reduce my fault down to 0%. I went to the garage of their choice the day after the accident to get a damage assessment but here I am still waiting on the money I’m owed. In these 3 months, I’ve paid them nearly $1000 from my monthly payments. I’m not sure what service I’m paying them for?

They reported a claim on my Equifax for 50k and when I reached out to find out what it was all about no one can answer me. Oh, and I don't have a policy with them!

I got hit on a Saturday night - badly. They claim to have 24 emergency claim support - NOPE! People are at their most emotionally vulnerable - but if you get hit after 5 pm on a Friday - guess what? You'll be waiting for 3 days. They have an answering machine that DOESN'T record messages. It's been like that for 2 years and NO ONE CARES ENOUGH TO FIX IT! I called on a Monday morning - go through to a representative - she put me on hold after a 5-minute chat and my call was disconnected. Did she call back? NOPE! I got an assessment and it's been 4 days - my shop still hasn't received it. I'm driving around in a smashed-up car. Terrible company.

This company is not as cost-saving as they claim. The service is not customer friendly and the response to get back to you is terrible. Be careful when you get in an accident and try to dispute your claim. I would never recommend an Economical Insurance company.

DO NOT pick this insurance company. They totally left me stranded and demanded all kinds of personal information after a small hit and run in a parking lot. Absolutely horrid customer service to ultimately have them not cover! I was treated like a criminal and they didn't even believe that it was a hit and run - even after me going to the Auto Collision Centre and all of the proper channels.

I have been covered under insurance for my car for 2 years I received an email in January which I didn't see. Normally papers are sent in the mail for renewal so I was waiting for that. It got closer to the time when my insurance renews and I contacted my broker who then sent the email I failed to see. In the email, it states they will not renew my insurance and the reason being is done to my driving abstract which they went on to explain what is on my abstract. But the funny thing is for the past 2 years the amount of time I have been with this company I have obtained the same driving record that now 2 years later is a problem. But was not an issue when they first took my own as a client. To me, this makes absolutely no sense this is my last year with these infractions on my record and now it's a problem and there not willing to help.

I prefer to pay instalments by VISA and Economical’s phone instructions seem straightforward - until they lose your payment! Having received their letter threatening policy cancellation, I paid by VISA again and contacted our broker, since it’s impossible to reach anyone at Economical. Thankfully, according to our broker, Economical ‘found’ our nearly $700 instalment and credited back to our VISA before the next statement was due. That was in October. In mid-January GM Financial sent us a letter notifying us that Economical had informed them that the insurance on our leased vehicle (my daily car) was CANCELLED as of Jan. 10th! Economical had not informed us or our broker of this important news! If Economical had cancelled insurance on the leased vehicle, logic dictated that it must be cancelled on the 4 other vehicles on the same policy, right?! It took several days to get written assurance from our broker that our vehicles were all covered and even longer for GM Financial to receive confirmation about the leased vehicle. I don’t know whether Economical’s error has impacted our credit rating. Our broker rightly assumes we will want to switch coverage to a different company this year.

I switched over to Economical because my wife's company got a discount. Apparently, it only lasts a year because when I got my renewal (Home and Auto), it increased by almost $1000 annually! We have perfect records and absolutely nothing changed. Potentially an issue is where I live (Brampton/Mississauga) but I've never in 20+ years of driving had an increase like this without a reason. I was told by other insurers that Economical took on A LOT of high-risk drivers and guess who's paying for it... EVERY ONE of their policyholders. My broker was also useless saying it was happening all over Ontario but I was able to get another policy elsewhere for the same premium!

I moved out of the province and cancelled my policy. They continued to withdraw monthly fees. When I inquired, they said they would return my funds in two weeks and that the amount will be less than half of the amount that was withdrawn, as I was subject to a cancellation fee. They would not explain how the amount was determined. Good thing there is other insurers.

I was in an accident in August where the other driver was at fault. Admittedly I was scammed by the tow truck driver and had my car towed to what I later learned was their own auto body shop by a different name and not a preferred shop. Lesson learned on that matter. However, the insurance company had deemed my car a write off and then changed their mind because I was tricked into signing a work order from the tow driver while at the scene of the accident (yes lesson learned again, read what you're signing even if you are still in shock from the accident). After the insurance company changed their mind they approved over 17,000.00 in repairs of my car (4-month-old car) and when I finally got my car back over 2 months later the driver window wasn't repaired properly and it was noted and agreed that they needed to order parts... 2 trips back for me to check up on the parts and for the second time I'm told they have no clue who I am or what I need and the guy I dealt with (owner) is away. I asked my rep at Economical to please authorize the repairs to be completed elsewhere and to not pay the auto body shop for the deficiencies but they refuse to do it even though they have been following this disaster from the beginning and says the auto body shop didn't charge for deficiencies. Can you imagine an auto body shop keeping a car on their lot for an extra month and not charging the insurance company? No chance! So now I'm stuck with a car that the window isn't working, the car is less than 6 months old and I will have to take it elsewhere to have the repairs done and to pay for it myself. Needless to say, I will be cancelling my insurance as soon as this is over and will never have Economical in my life again.