Economical Insurance Auto Insurance Reviews

I had an accident in New York State on March 23, 2022, at 8 pm. I called Economical at 6 am on March 24 to report it. A nice Afterhours agent took the information and gave me a temp claim number. Told me to wait on the claim adjuster’s phone call and not leave Buffalo, NY to go back home to Canada.
I called Economical at about 1:30 pm on March 24 as I had not received a call from an adjuster. I ended up giving much of the same accident information a second time but the call ended up with “I’m sorry but I (the agent on the phone) can not get you a rental vehicle because the system won’t allow it.” Again, I was instructed to wait till an adjuster called. I was given a claim number this time.
We had a person drive us to the entrance of the Rainbow Bridge in Niagara Falls, NY. We walked across to Canada and then arranged an Uber ride home to Hamilton, Ontario.
Our insurance broker called on March 25 to see how it was going and instructed me to get my own rental vehicle which I did and keep all receipts.
Saturday, March 26. Still have not received a phone call from an adjuster.
So basically, don't believe promises of 24/7 emergency assistance from Economical Insurance: it doesn’t exist!!!

Worst experience ever. My car was stolen and recovered 3 days later. After multiple attempts ( voicemails and emails), 5 days later is when the adjuster got back to me. After that, it took another 3 days to respond to my questions about missing items from the car. A month later I was finally told my car was a write-off and was made an offer. That was almost 2 weeks ago am still waiting for my check. The adjuster won't answer my calls or respond to my emails.

I am currently sitting on day 31 since my car was stolen on Boxing Day and have yet to receive a settlement. My experience with Sonnet and Economical has been the absolute worst customer experience of my life. Throughout this whole horrible process I have called, messaged, chatted and emailed Sonnet and Economical customer representatives and my adjuster countless times and all I get is no response, empty promises of call-backs and supposed escalation that goes nowhere. When I finally spoke with my adjuster after countless complaints and resorting to Twitter, she told me the claim would be wrapped up by the end of the week but that was 10 days ago. I've been calling and emailing her directly for the past 10 days but she will not return calls or emails. If you're needing insurance don't run to the quick online deal through Sonnet. Support your local brick and mortar companies that actually have people you can go in and see who will answer your calls when you call and who will actually be the insurance you need for your car and sanity.

So, the company does not send me my policy, invoice or proof of insurance. Then wait a few months and finally request the proof of insurance slips. Find out I have one last payment still to make but no idea as to how much (3 payment system) anyways I make a payment of $1200 which was apparently $13.80 too little and again with no communication they cancel my insurance. Can't believe that is actually legal but it's been done and their ombudsman was unable or unwilling to help. 20+ years and this is how they treat you there. They want loyalty but don't give any in return. Says a lot about a company. They are overpriced but thought I was paying for something... apparently not.

The experience of making a vehicle claim with Economical insurance company this time is really unforgettable for me, and I hope that I will never have any association with this company again.
I am a UBER driver. There was a traffic accident in November 2021. After nearly 2 months of processing, I received compensation today and the claim is over. My car was hit and scrapped, but the insurance company bought out my car at a price of nearly 1,000 lower than the market price. If there is any objection, I can continue to appeal, but I am worried that I will be caught in protracted-time consumption and have to agree to their bid. My feeling is that I was hit twice, once by another driver and once by an Economical Insurance.
The communication with this insurance company during this period is really maddening. Basically, you can’t find your adjuster and their manager. They don’t reply to your emails, don’t reply to your calls. Don’t reply to the customers’ emails and the phones seems to be the rules and regulations of this insurance company.
In such an unequal situation, you are left with only a long time to wait and being anxiety, which is a particularly painful experience. I sincerely hope that the fewer people who experience it, the better.
In Canada, I have never met a company that doesn't care about the customer's feelings like this. Later, I realized that it is UBER company chose this insurance company, and UBER drivers have no right to choose which insurance company to insure, so the Economical Insurance Company can ignore the feelings of individual UBER drivers without losing money.
In short, cherish your life and wallet, please stay away from ECONOMICAL Insurance Company.

The worst insurance company that I’ve ever worked with. They are just raising prices and don’t care about customers. I’m waiting for a response on my claim already 3 months. I provided all the information that’s been asked. I found it myself even though it was in their system. I visited the police department 3 times to get it, and nothing happened. It is terrible. Would never recommend this company.

They are sooo much careless and don’t know what going on at their desk as well. They are handling the claim but didn’t know how to proceed it in a proper way

Hail damage 7/2, claim with Sonnet. Few calls later: body shop appt on 08/09 (ugh 5 weeks). 8/5, $1100+ into a new ECM and battery. Sept: weekly emails/ calls to "adjuster" go ignored. Send email to all stating FIFTH REQUEST as subject; windshield damage expanded, not safe, tires required for winter if keeping. "Adjuster" emails saying not her file, contact ** (no contact info). More emails. 10/05 told no damage report yet; call body shop. Days later, adj says "total loss". Ask about retention as cosmetic. A week later sent what they call comparable sales 100s of km away (higher mileage, months ago, the market is tight used now). Send 4 current, local ads; told their valuation is "independent"/non-negotiable. More emails; finally get a settlement offer letter on October 13. Sent registration & signed document back same day. Not in agreement; accepted to move on. October 26; email sent asking if they need anything else from me. Waiting

The company use dealing tactics to make you accept what they offer you I dealt with one of their adjuster who does not know about the insurance act diagram of determining fault.
She is assigned to my case 1697600 never call to discuss the claim I could not believe this.

Our experience was horrible. We have been a customer for around 10 years. The first time we needed to make a claim was when our truck was stolen and a total loss. We provided Economical all the information the requested and even went as far as providing them local prices on replacing the vehicle, same year, same make, same model. Economical provided their Market Driven Validation Report in which they didn't even compare the same vehicle we lost. The price they appraised the vehicle was 1/2 the price of what it would actually cost to replace it. Even our broker got involved as they also couldn't believe how the claim was being handled.
Economical may have saved a few thousands of dollars on the claim, but they have lost 10s of thousands of dollars with our future business. Congratulations Economical on your shortsightedness.