Economical Insurance Auto Insurance Reviews

Had a total loss and had a rental for almost 3 months. My insurance is through Sonnet but Economical deals with all the claims. Been going back and forth and my adjuster will not call me back. When I did get a call back it was more delayed. Finally came to a settlement and the adjuster said they would issue a check and that it would arrive on May 16, 2023. It is now May 18 and when I called they said no check has been issued. Horrible adjuster!

You can phone, email or text. They will never return your correspondence. Terrible service when they say they will walk you through a claim. They won't.

First off, I gave 2 stars for customer service because the front desk tried their best to get someone to call me back. I had to call over 10 plus times for a callback.

My adjuster Leiko - was rude, unprofessional, liar.

Economical team leads - empty promises.

Spend the extra dollars with another company. Not worth the hassle with this company.

I had a bad experience with Economical insurance. Especially the adjuster name Robert. I wish I can give less than one star to this guy. He is super rude and never ever answers the calls and emails…. He didn’t provide any rental car... My car is sitting in towing yard for more than a month now…. Never ever go with this insurance company!

The experience of making a vehicle claim with Economical insurance company this time is really unforgettable for me, and I hope that I will never have any association with this company again.
I am a UBER driver. There was a traffic accident in November 2021. After nearly 2 months of processing, I received compensation today and the claim is over. My car was hit and scrapped, but the insurance company bought out my car at a price of nearly 1,000 lower than the market price. If there is any objection, I can continue to appeal, but I am worried that I will be caught in protracted-time consumption and have to agree to their bid. My feeling is that I was hit twice, once by another driver and once by an Economical Insurance.
The communication with this insurance company during this period is really maddening. Basically, you can’t find your adjuster and their manager. They don’t reply to your emails, don’t reply to your calls. Don’t reply to the customers’ emails and the phones seems to be the rules and regulations of this insurance company.
In such an unequal situation, you are left with only a long time to wait and being anxiety, which is a particularly painful experience. I sincerely hope that the fewer people who experience it, the better.
In Canada, I have never met a company that doesn't care about the customer's feelings like this. Later, I realized that it is UBER company chose this insurance company, and UBER drivers have no right to choose which insurance company to insure, so the Economical Insurance Company can ignore the feelings of individual UBER drivers without losing money.
In short, cherish your life and wallet, please stay away from ECONOMICAL Insurance Company.

The company use dealing tactics to make you accept what they offer you I dealt with one of their adjuster who does not know about the insurance act diagram of determining fault.
She is assigned to my case 1697600 never call to discuss the claim I could not believe this.

I recently had a very bad experience with Economical as my daughter was involved in a minor fender bender and the adjuster was arrogant and could not respond to a couple of simple questions related to the accident until I wrote to the CEO of the company after which I got responses to my questions.

Horrible company to deal with and I would not recommend them.

Don’t use ECONOMICAL! The worst insurance company ever! They're great at taking your money but god forbid you to have a claim with them, they don’t care! Their brokers and adjusters are terrible, they only care about minimizing the work done to your car, they say they will fix it right never do! I have over 300 emails trying to get my vehicle fixed properly over 14 months. There’s always an excuse, they never provide documentation, they always force you to chase the repair, timelines are blamed on a garage, shipping, Covid blah blah - it’s whatever the roulette wheel says this week! Just picked up my car after 14 months it’s pulling to the right and here the actual quote from the adjuster ‘ It is possible that the drift to the right is a combination of the worn suspension parts and the effect of the crown of the roadway which will naturally cause a vehicle to drift towards the shoulder.’ hahahaha crown of the roadway OMG that is the most ignorant excuse I’ve ever heard! Please don’t ever buy Economical insurance they don’t care at all about you or your property.