Economical Insurance Auto Insurance Reviews

Don’t use ECONOMICAL! The worst insurance company ever! They're great at taking your money but god forbid you to have a claim with them, they don’t care! Their brokers and adjusters are terrible, they only care about minimizing the work done to your car, they say they will fix it right never do! I have over 300 emails trying to get my vehicle fixed properly over 14 months. There’s always an excuse, they never provide documentation, they always force you to chase the repair, timelines are blamed on a garage, shipping, Covid blah blah - it’s whatever the roulette wheel says this week! Just picked up my car after 14 months it’s pulling to the right and here the actual quote from the adjuster ‘ It is possible that the drift to the right is a combination of the worn suspension parts and the effect of the crown of the roadway which will naturally cause a vehicle to drift towards the shoulder.’ hahahaha crown of the roadway OMG that is the most ignorant excuse I’ve ever heard! Please don’t ever buy Economical insurance they don’t care at all about you or your property.

Chose Economical Insurance as their rates were the cheapest but it is a valuable lesson to do your research beforehand.

Submitted an auto claim on a Sunday evening spending 45 minutes giving all the details to the after-hours claims agent who promised to have the adjustor contact me back in 2 business days. After 4 days I contacted them back to check on the status of the claim only to be told that they do not have any information and that because they were very busy these past few weeks that their after-hours team have yet to file it in!

At this point, as a customer, you are not sure what to focus more on, the incompetence to properly take down information or the shambolic management!