Cancellation
by Pissedoff on Sep 14, 2023
1 out of 5 stars
My mother had home insurance and car insurance with economical. Last year in July she passed. I told them she passed. My dad told me he closed her accounts. They continued taking money from her accounts. I called and spoke to the broker and told them she had passed away. I provided ALL documentation including her death certificate which they asked for. They said my dad was the one who had to cancel it because he was executor of her estate on paper because he was her next of kin/husband. (I explained to them that my dad isn't all the mentally since my mom passed away) but they insisted so I gave the contact info to them. Since then I have been receiving bills to my house from her insurance constantly every 2 or 3 days I get 2 or 3 letters from them asking for money for a policy I closed for a person who passed. I keep telling them to stop. They keep sending them. At this point its harassment
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Called these people in January about canceling my policy as I wasn’t happy with their services, they refused to cancel when I called in January. They then turned around in February and cancelled the policy claiming it was for nonpayment, because of this I’ve been getting problems trying to get insurance through another insurance company. I’ve been calling them every other day for almost a month now and all I keep getting is a manager would get back to me. Finally spoke to a Manager on Tuesday and he then told me he would get back to it’s Thursday I need to get my car back on the road and it’s like it’s a game to them. Called 3 times today first call 11:50am it’s now after 2:30pm and everytime I call managers just happen to be in a meeting.