Sonnet Auto Insurance Reviews

I was with Sonnet for 2 years and cancelled due to a better rate with another insurer. When renewal came it said to cancel by June 18th so I cancelled June 16th and paid the month of June for insurance. Good thing I screenshotted that I cancelled my insurance, as I got a notice in the mail saying I RENEWED. While the customer service was friendly, It took multiple emails and over a month for them to get back to me. I had to PROVE I had insurance somewhere else. The entire process was ridiculous. After almost 5 weeks it was stated that it was “sorted” and I would receive 147$ refund in 5-10 business days since July’s insurance amount also came out of my account. 3.5 weeks later I only receive 16$ as a refund and they apologized stating the other 131$ was the “short rate cancellation fee” apparently because I cancelled 2 days before the exact day my policy was up although I already paid for June and they also still took my money for July’s insurance. I am still dealing with this issue. I will NEVER recommend Sonnet insurance.

Do not get Sonnet insurance. They are not there when you need them. They are not cheaper. And if they are cheaper in your case, it's not worth it if anything happens. I will be switching as soon as possible.
Long version:
I have a completely clean driving record and my partner does not and he has cheaper insurance on his car with another insurer than I do with Sonnet.
We were in an accident and the "agent assigned to my claim" was never available, and did not respond to messages. Instead, multiple random individuals (6!) would call out of the blue for information that had already been given to the initial agent. The communication between Economical Insurance and Sonnet is terrible. There is no continuity and they are "not at liberty to discuss the information" the other people have, so basically they can ask you questions but can not answer your questions.

Very poor customer service, no organization. Played games and gave me the run-around and misdirected my calls and gave me wrong emails and wrong employee names while I was trying to get any form of communication going.

I cancelled my insurance back in May 2022 due to a price hike of over $600, they even sent a CONFIRMATION stating my insurance is cancelled.
June 2022 - Sonnet sends me a credit email of $1525, saying my account will be credited?
July 2022 - the $ 1525 was REMOVED from my bank account, even though I no longer have a policy with them??
I called and they said I will get it within 14 days... 14 days pass, and they claim it takes 3-5 days for AN E-TRANSFER to show up. A week passes and still no refund...
Called again, and they said "you should get it in the next few days"... Another week passes...
I filled out an investigation with my bank. The bank says "we got to give them 30 days to respond". 30 DAYS PASS - still no refund!
Now I gotta hire a lawyer! More money out of pocket.
If you sign up with Sonnet, you are a fool. These guys get away with FRAUD.

I already PRE PAID IN FULL for a year and yet they proceeded to take out money for a non-existent policy after I already cancelled it and refused to follow up after several calls. Terrible experience!

My wife sent in multiple applications. She received a decline even though she provided a detailed application. They asked for the accident history and driver's licence history even though they are to pull this information. Have never had an insurance company ask me these types of questions and then decline even though the information was different.

My son is buying his first car, at 17 y.o. I know to expect a higher insurance rate, as he just got his driver's license. He's buying 2016 used Mini Cooper. Car price: +/- 14,000$ annual insurance: +/- 22,000$! Way to go Sonnet!

In the middle of this pandemic, they have the guts to double my payment. Got no history of claims, no tickets, all records are clear. Not even using my vehicle that much cause of what's going on and yet they decided to double the payment. Such a CROOK thing do especially of what's happening right now. GOODBYE SONNET

I was trying to get a quote for my new car. Sonnet quoted me 450 dollars a month! I am driving neither a Rolls Royce nor a Boeing...

Sonnet does not care about your safety or financial well being. I am a new and young insurer and Sonnet did not provide me with the full information I needed during my claims report. Not only did I have to contact this company several times to cancel my claim, I never received any confirmation letter regarding the case. They did not contact me at all and continued to reinstate my policy knowing I did not know my car was illegal to drive. Now I can't register my car and I can't afford a new one. Sonnet will gladly threaten to cancel a policy if you don't pay one bill but will raise your insurance and renew without your knowledge. The customer service agents obviously did not care about my issues and transferred me several times to the same people I called before, constantly putting me on hold and making me wait days for a solid answer. I know I messed up somewhere but as in insurance company I should trust them and feel safe with them! I have a right to have full information given to me by my insurance company.