Sonnet Auto Insurance Reviews

I have Sonnet for my tenant insurance and I have 0 complaints on that part. However, I signed up with Sonnet's Auto Insurance a year ago because my job offered a group discount so I saved money and I added coverages. It was great for the first couple of months. When I obtained my Insurance Brokers license, I decided to reduce some of the coverages I no longer needed and somehow that made the price goes up! I thought this was an error on their website because, before even making changes, the website said my policy would increase by $72/year with the selected options. Nothing had changed, there should not be an increase if nothing changed. I called and explained what I was trying to do - assuming their portal was making mistakes - the woman on the phone replied "When you take off coverages, it increases your premium." Absolutely not, that is not how insurance works ever. I then explained to her my knowledge in the matter and informed her that this was a clear issue because it was going to increase without any changes, and she basically said I should know that this is how insurance works and the website is right. It does not. You take off coverages, your rate goes down. You make no changes, your rate stays the same. The only time a premium should increase is if you add coverages or increase your limits. It's very simple but Sonnet clearly wants to take all of the consumer's hard-earned money and hope that lack of knowledge will allow them to do this without being reprimanded. I do not recommend this company ever.

Wait until you cancel it. I was paying $118 per month on my car insurance and when I cancelled it I got another charge of $420. I spoke to one of the agents and they never explained to me full details of this charge other than the system generating the contract cancellation fees. If I would rate them I would give them -5. DON'T EVER GO WITH THEM

If I can give minus stars I will give minus millions of trillions of stars, this company is not responsible nor respectful to their customers. After filing a claim, the assigned person never answers the phone nor email message. After over more than a month, tried to make complaints, the assigned person show up, and the only thing he did is tell you that this company do not responsible for the backorder part, which is against law. Moreover, he always tries to take back the rental car without fixing the insured car. Then the company does not answer your message anymore.

If I could give Sonnet below 1 star I would! They are absolutely terrible. They are scammers! They just take your monthly premium... It took 9 months to fix my car! They never call you... They don't even respond to emails. The worst experience I have ever had and their rates are not good!

I never had a policy at all but they billed me for over two years... When I tried to get a refund for the money they took without my consent they refused to help me. They said they could not help me because I did not have a policy number...
Exactly I say so why are you billing me?

Same price to park the vehicle as regular insurance. Not worth. Cancelled it just before one month still they charged me the full cancellation fee plus one extra month. Total 537$ for nothing. My record is clear and I had 6 years of experience. Still, crazy price got way cheaper insurance now.
Stay away guys no one is here to help you. They making money nothing else...

Introductory rate and ease to sign up, then they jack their rates.
Bought a new car and my rates shot up 200% for no clear reason.
Such bad service trying to figure it out.

At first, I signed up with Sonnet because of their competitive prices. But don't be a fool like me, they take the money but then when it's time to give you the service for a reclamation they are not there. I made a reclamation on December 29th. I am writing this review on February 15th, I had a total car loss and haven't yet received any news on what they are gonna pay me and what are the options. We're close to the 60 days law now and I'll have to deal with the AMF for further actions. Tried to call Sonnet, tried to send them a complaint but I don't have a callback or an email reply. Save yourself some peace of mind and pay a little more with another company.

The worst experience I have ever had in car insurance. I had to call 5 times for a claim and after 20 days my car is still not repaired. Definitely, I do not recommend this company at all.

After filling out their online information, (hid nothing) full disclosure) I get a pretty good quote for full coverage. Now my car is financed. Sonnet then a week later decided to
reduce my coverage to liability only. No
warning nothing, to
make
attest worse I have now paid this policy in full. I now have to get new auto insurance in place to pay again. All while Sonnet was paid in full at the time of my new quote. They tell me sorry but go
ahead and cancel your current policy and we should have your money back to you in 30 days!
I feel this is absolutely criminal!