Sonnet Auto Insurance Reviews

The worst service ever!!! Good luck trying to reach a representative, and when you do they will tell you to do everything yourself online. They are a huge joke and charge more then what I am paying now with another insurance company. Never again... stay far away!

They have no type of assistance due to the COVID-19 only payment deferrals... not impressed... I haven't been driving since being quarantined and the government says your insurance company should assist you...

I had a policy for one year - no claims - a five-star driving record. Sonnet sends me a notification to indicate I was approved for policy renewal - what they failed to disclose was that my rates were doubling. That’s correct - DOUBLING. A 100% increase. I asked for an explanation and was told that the Alberta government approved a 20% increase... OK, so what about the other 80%? No explanation was available. I asked to speak with a senior person - “sure we can have someone call you...” NO call and a week pass. All this during COVID when many insurance companies are lowering premiums for people. GOODBYE SONNET!

I have been a customer for 2 years. I have a bad chip on my windshield so I paid $500 deductible to have the windshield replaced bc the cheap caused a crack. The whole thing cost $900. Now when they sent me the renewed premium it was increased by 40%. I have never seen such a rip-off. They increased my insurance for the amount they had paid on my windshield which when I called to discuss they said usually windshield doesn't increase our premiums. They are thieves!

I was hit by a deer with my 40 000 dollars car and this auto company wrote off my vehicle and did not give me what the vehicle was worth and screwed me over as much they could to not pay up the full balance! Today I was left with 10 000$ to pay out of pocket and they did not offer any buy-backs of the vehicle and came a took the vehicle from my house and screwed me for 10 000$! WATCH OUT! BE AWARE THEY WILL SCREW YOU AND YOU LIFE hitting a deer is an act of god and living in Alberta your bound to hit one. Thanks again Sonnet!

They say that they will save you time and money. WRONG!!! Every time I have called I was placed on hold for more 45 minutes to reach somebody and this is at any given day and time. Then once you have your policy for the first year they will send you a form to fill out so it can be renewed which is three pages long and teeny tiny font. They give you a date in which your forms should be returned by or they will NOT renew your insurance. I filled in the form and sent it but not before I had to play phone tag with a senior representative for more than a week to walk me through it. Then they would not renew my insurance because one box was not tagged. I have never had a claim and I have never missed a payment. They should be filing in the forms as that is what they get paid to do but they will not and it is up to you the paying customer to do their job. I will write a bad review on every social media I can find that they are the worst I have ever dealt with and I have had insurance for over 30 years.

I've been a customer with this company for 3 years just when they were a new one, no issues with accidents, or payments or anything until they sent me a mail and an email stating I have to submit a new application within 30 days, otherwise they'll not renew the policy. The application and the supporting documents were sent (I felt it was unnecessary and too much). They said it is to comply with OAF or whatever! Anyways, when you have so many things in life to deal with you just comply, but honestly I should have switched to another company right away, or maybe that was their way of saying so! I contacted them several times after sending the mail and they said, oh we wouldn't know if we've received it or not, that's another department but it usually takes a month or a two to be processed!!! After the wait, they sent a no-reply email stating we were not able to renew the policy because of honestly, no sensical reasons whatsoever. Then I just wanted to let them know how disappointed and frustrated I am with their ridiculous process, the customer service representative says "Oh I'm sorry, but here is a website where you could get multiple quotes from different companies"!!! Avoid this frustration altogether people, if by any means they start asking for new documents to be sent, so this is how it works!

The worst insurance company out there! They do not care that you were in an accident and especially if you were NOT at fault. My car did not need to be written off yet they still did that. I haven’t sent my settler cheque AND took back my rental. So now I have no vehicle or money and no one will contact me nor help me from this company. They have made this experience completely horrific and should be sued for how they treat people.

I have had my policy near cancellation due to the error of Sonnet Insurance. On 2 separate occasions, Sonnet Insurance contacted me to state my bank did not allow the pre-authorized withdrawal due to my bank's error. After multiple trips to my bank as an unhappy customer, it was determined that it was Sonnet errors, not my bank. The lack of responsiveness and unprofessionalism received from Sonnet left me a very unsatisfied client. I would not recommend Sonnet Insurance to anyone. Please think twice before getting insurance with this company.

They falsely inform you of fake policies and procedures. Then when the time comes they turn around and steal your vehicle from you for false damages and come at you with a list of new "policies" that you were "misinformed" about. The company is a waste of time and money to deal with. They will make up damages to "write off" your car so they can auction it won't allow a buyback, oh and if you want to cancel your claim they write it off anyway and charge you for using the rental coverage YOU PAY FOR as well as tow fees and lot fees etc.