Vehicle accident claim
by NFG on Jan 16, 2025
1 out of 5 stars
Car Insurance Reviews
Pembridge Insurance Auto Insurance Reviews
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(96 reviews)
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The sales process was wonderful, but the claims handling was horrible.
In the four months, I hardly got an update without asking for it. Many unanswered phone calls and emails. Weeks between updates.
In the end, the settlement was very fair.
I am experiencing the worst, irritating and painful situation created by Pembridge customer service, adjuster and total claim adviser.
My car had multiple vehicle collision on Dec 26, 2024, underwriter slept for 4 months, on Dec 11, we were informed that claim has been reassigned to total loss advisor, who is supposed to contact us. It is now 16th of Jan 2025, none of the person from Pembridge call us about claim despite multiple calls, texts and emails to total loss advisor.
So bad from Pembridge. Perhaps Pembridge don't value and respect their customers.
My very bad choice.