Allstate Auto Insurance Reviews

The customer service is awful - even though I was not found at fault, they still communicated to the other insurance agency that I was difficult to work with and there are notes on this.

Claims adjuster in Calgary should have a review of her work because it's less than exemplary - I was never properly informed on anything and had to find out EVERYTHING from the OTHER INSURANCE COMPANY who proceeded to tell me that my agent told them that I was difficult to work with.

If I'm difficult, fine, but this is ridiculous. You can make a statement about me that's negative if you performed your job adequately. I had no information to go by and had to fumble my way through the process which of course would be frustrating for another agent, I get that, but Allstate has been horrible with their service so I have zero foundation for what I was getting into.

Accident 6 months ago, still no resolution, they are looking for every possible reason not to pay.

I had my first accident on nov 17/2014 and they finally came back to me with an offer on Jan 15/2015, They took the car back and now I have no vehicle and no payout (jan 22). As soon as this is settled, I will be looking for another instance company.

I Was a costumer with Allstate with a car insurance since 2008 never have tickets I always paid them on time, Until Last year on august I hit someone on their fender a small little scratch and no one got hurt so I call allstate they keep saying you don't have to paid anything don't worry but they never told me that my next renewal was gonna double the Insurace premium for the accident, so from paying $99 they increased the price to $216.00 which is ridiculous because I never had an accident before or tickets, and when I called them they couldn't even have a legitimate reason why they increased the payment so much so I decided to call an cancel. I talk to first representative she said ok I cancel and I call back 10 minutes later and they said my account was still active so I don't trush them and is the worst Insurance ever.

My wife, 2 kids and I just parked in a parking spot at a Canadian Tire with my truck. I was the first to open the door (which I was in the passenger side) to get out. When I opened the door, I was starting to get out when someone who was trying to take a short cut through the parking spaces hit my door, which thank god basically saved my life. Driver was trying to drive through. Ok so we no in no way was hugging parking spot next to me so he was way too close and driving way too fast. This was on a weekend so I call 24hour number and talk to a lady on the phone and give all the details and she ensures me that I was not at fault. Fast forward a few days later and I talk to another lady who informs me that I was at fault! Seriously? I'm in my parking spot stopped and getting out, someone hits my door and it's my fault!
I said what happens if he had actually hit me? Well that's different I guess then it would be his fault. Hello the door is what saved me from that happening. Needless to say I'll be appealing their decision. Guess I'll have to start being like the Dukes of Hazards and climb in and out of the window.

I had td insurance and they where great they covered everything. I switched with them because they rose my insurance so I went with all state cause they were charging less and my family said that they were good.
I was in a accident that was not my fault and I was injured. They never called me to tell me that I have a deductible I was never told any information. When I called the customer line they were no help and just gave me more numbers to call. So far this experience with this company is pathetic. I will not receded them to anyone. Never had so much problems with an insurance company. As well they kept taking more money out of my account each month when I talked to them they said my insurance had rose.

My policy must have been moved to at least 5 different allstate brokers in 4 years. Obviously I am not a valued customer. They shuffled me about not even notify me 2 of the times. I found out when I got my invoice which was sent out to me twice a year because it would let me know that my monthly payment was changing again. They constantly changed the monthly payment with one month notice to me. The last straw was an increase in my policy from $114 to $162. I have been driving over 25 years and have never made a claim.

my vehicle was involved in a fire well driving in northern ontario, as a result the car was a wright off. After being told to stay in the area at a motel I called after two days and asked what was going and they apologize and told me that I could return home after waiting almost 2 weeks for the claim adjuster to actually process it he came back with an offer that was 75% the value of the vehicle. I called an appraiser that I knew and he confirmed with me that in fact I was being underpaid for the value of the vehicle, I spoke with the adjuster and told him this, his supervisor then called me and talked to me and said he would speak with the adjuster and get back to me. After 5 hours the adjuster got back to me and said the offer was final with no explanation. On top of this I opted out of a car rental to save money and ended up receiving $400 in total for two days rent in a motel, a bus rental and two weeks of not taking a rental which should of been an extra $25 a day. By my calculation the rental alone was $350. Anyways great company till you make a claim, but then again there in the business of making money and not giving any out!

I was with allstate for one year, thye had a great quote for me so I went with them. When it came time for renewal and having had no claims or tickets I was expecting a lower price. When I got my renewal it had gone up $500 for the year. I was not impressed. I called the 1800 line and spoke to a rep and he was as confused as I was and said I had even gone up a grid so it should have went down and told me to call my local office. I called the local office and again the girl had no idea why the pricing was the way it was and proceeded to tell me I could get discounts if I wanted tennants insurance etc.. Why would I want to pay more for other services to lower my auto insurance? I called another company and was quote $600 less, thankfully. Needless to say I will not be using, nor recommending allstate to anyone.