Great until a claim is made
by London99 on Aug 25, 2014
1 out of 5 stars
Had a vehicle damaged on our property, they procrasinated on all aspects of the claim, until the one year mark, then refused to allow our car to be fixed properly, saying that they now need the antique car to be appraised before they would insure it again, no problem, we'll never deal with them again, didn't get the car repaired properly and they don't stand up for you. They waited and mailed out the denial letter the day before the one year period, didn't get it until after, so it was too late to fight. Lost out on being able to use my beautiful car.
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my vehicle was involved in a fire well driving in northern ontario, as a result the car was a wright off. After being told to stay in the area at a motel I called after two days and asked what was going and they apologize and told me that I could return home after waiting almost 2 weeks for the claim adjuster to actually process it he came back with an offer that was 75% the value of the vehicle. I called an appraiser that I knew and he confirmed with me that in fact I was being underpaid for the value of the vehicle, I spoke with the adjuster and told him this, his supervisor then called me and talked to me and said he would speak with the adjuster and get back to me. After 5 hours the adjuster got back to me and said the offer was final with no explanation. On top of this I opted out of a car rental to save money and ended up receiving $400 in total for two days rent in a motel, a bus rental and two weeks of not taking a rental which should of been an extra $25 a day. By my calculation the rental alone was $350. Anyways great company till you make a claim, but then again there in the business of making money and not giving any out!