Car Insurance Reviews

Allstate Auto Insurance Reviews

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(329 reviews)
Allstate
1.4 out of 5 stars:
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Company lacks transparency

by David on May 4, 2017
1 out of 5 stars

All State charged me an additional $90 dollars when I switched addresses without telling me. I found out about this as I received a letter in the mail stating I had an overdue payment. I am confused to why I have to pay $90 dollars simply to move? Company is a joke, these people are stealing our money as it is.

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Your're in Good Hands.Big Joke

by piperjerky on Apr 28, 2017
1 out of 5 stars

"You are in Good Hands with Allstate...” What A BIG JOKE!! My truck had a hit-and-run done to it and, because I let my son drive it in the past, they have declared my policies on all three on my vehicles void and refused to pay for damages. The adjuster came to my house and treated my wife and I like criminals. Accusing us of lying and trying to fraud the company. I have been waiting for six weeks for a reply and finally got one. I have paying insurance premiums for 35 years with very minimal claims and this is the way you get treated. All insurance companies pretend they are your friend but I am telling you to never trust an agent, adjuster or other employee of the company. Avoid Allstate Insurance because you are not in good hands…

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Worst company ever

by Dissapointed on Apr 25, 2017
1 out of 5 stars

Avoid this company, they will steal your money. You can not do a claim even if it is not your fault because it will increase 75%. They have colluded with vehicle repair centers. Both agreed an amount of damages that doesn't exist in your car. When you try to talk with some representative they never show up or call you again.

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Poor Customer Service Skills

by GoCanucks on Apr 11, 2017
1 out of 5 stars

I've had continuous insurance since 1993, with only 1 claim in my life with another company 10 years ago. Class 1 , commercial driver with sometimes 2 thousand miles a week accident free driving.
When shopping around for full coverage auto insurance, after submitting all requested information for a quote the agent not only did not return my phone call, he would not follow up after repeated requests to do so. If a customer does not fit your criteria, then at least be professional enough
to answer their quote request after hours of discussion, days of waiting, and multiple requests for an answer.
If thats how they operate then perhaps it's a good thing i decided to take my business elsewhere.

them

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avoid this company!!

by Petra Wiesmeier on Mar 30, 2017
1 out of 5 stars

Based on my experience with this company as a victim of a car accident with an allstate policy holder, I will never ever recommend this company to anyone.I was not at all at fault for this accident, a lady ran the red light and hit my car. They want to cover only 80 % of the damage and on top, I'm stuck with the rental car expenses.

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The worst Insurance Company

by Jawid on Mar 25, 2017
1 out of 5 stars

I had an accident 5 month ago. Wasn't my fault, I had to pay deductible till they get the police report. It's been 5 months, the car is been fixed. Not only they didn't pay back my deductible but they didn't pay to body shop either. Now body shop keeps calling me to pay for the car that been fixed because insurance company are not getting back to them.

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Nightmare

by Frank on Mar 3, 2017
1 out of 5 stars

Hi, My name is Frank from Calgary. Our neighbor backed into our rusted 2000 Dodge Durango which was parked in front of our house across the street from her driveway. So we called our insurance company, Allstate, and went to North Star Ford auto body shop to get the repair done. After 2- 1/2 weeks we began to wonder what was going on, so we called the auto body shop. They told us that the vehicle would be a write off, and an appraiser at Allstate would be assessing it soon. I also talked to the mechanic who said it was a 3200 dollar repair. Another couple of weeks went by without any calls, so we called Allstate to see how much of a pay out we would be receiving. They told me that it might not be a write off, and it was appraised as 2600 dollars damage, but it could be a while before they will know for sure. I made it known to her that the vehicle was not worth the 2600 dollar repair she quoted, but she was not encouraging at all. So after waiting for a reply back, another week passed by and nothing. I called to see what was going on, to which Allstate replied, the vehicle was assessed as not being a write off and repairs are under way.

We had waited so long that we ended up buying another vehicle and had asked if North Star could perhaps sell the vehicle for us since the repairs had already begun. A few days later we got a call from the North Star Mechanic who proceeded to tell me that they had a used car dealership look at the vehicle and would not offer more than 600 dollars for it. He told me that it had been a nightmare from day one going back and forth with Allstate and that it should have been written off at the very beginning. How could the appraiser have valued the car at 3400 when it is not worth more than 600 to a used car dealer? I waited for so long and had such an ordeal that I am writing this to deter anyone from going through the same thing I went through with Allstate insurance. I will likely be looking for a new insurance company. Any suggestions?

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SHOP ELSEWHERE!

by FUKALLSTATE on Feb 27, 2017
1 out of 5 stars

This company continued to try and take money out of my bank account even though I was no longer a policyholder or operator of the vehicle. Since my EX refused to give them his banking information, they continued to try and take the money out of my account. Then would not give me any information about the account because I wasn't on the policy, YET I WAS PAYING FOR IT!!! Shop elsewhere people, these jokers are crooks!!!

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Infuriating Experience

by Anonymous on Feb 20, 2017
1 out of 5 stars

Allstate seems to like to add more onto the premium every chance they get and take money without any warning. The first instance was when we changed address. They took money out of our bank account for that. No warning, no contact, nothing. The next instance was when I was in an auto accident several months ago. We contacted Allstate after receiving a letter saying that they were contacted by the other driver's insurance company. (My husband had to talk to them even though we were both on the insurance and it was me in the accident. That is when we learned they wouldn't talk with me; my husband always had to be the one to contact them.) After talking with them about the accident (they decided to let me tell my side of the story directly instead of getting the story secondhand from my husband), I asked how it would affect our premium. They said they couldn't tell me that. Several weeks later we received a letter saying that the insurance companies settled and everything was solved. A few months passed and our monthly bill jumped. My husband contacted Allstate and asked them about the increase, and they said it was because of the accident I was in several months ago. Once again without warning they took money out of our account. We asked how long this would affect our premium. Their answer was when it was settled with the other driver’s insurance company. This did not make any sense because we had already received a letter saying it was settled. No answers from them as usual. I had enough. We went into the Allstate agent's office to cancel the account (i.e. no dealing with their phone drama). The woman at the office had my husband sign off saying that our service with Allstate would be terminated that exact day at that exact time. Of course, they took money from our account for the next month’s payment. I couldn’t even stop them from having access to our money. My husband called them. They said our payment began processing the day we canceled our policy with them. We had to prove the day and time of cancellation with them. This was prior to their supposed payment processing. We found out that the woman at the office did NOT cancel our policy. The person my husband was on the phone with had to do it. He also had to cancel the road side service which should have been canceled too. He said we should be reimbursed for them taking money from us (in my book, this is called stealing) after canceling service with them. Our money has still not been returned to us, so they will be getting another phone call.

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Very unkind

by Unimpressed on Feb 11, 2017
1 out of 5 stars

I had to make a claim when a motorist struck me while I was walking to work. The first agent I spoke with was nasty. She lured me, without warning or consent, into a detailed retelling of being struck. I was in tears as I relived the trauma but she didn't stop. I ended up hanging up on her. I contacted multiple people at allstate but they wouldn't assign a different adjuster to the claim, insisting that agent is very experienced and caring.

I will never do business with Allstate if I can avoid it. This treatment of a person is despicable and shameful.

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