Allstate Auto Insurance Reviews

Opened an insurance policy with Esurance and got an email 2 days later saying that they noticed I had moved out of state and would need to update the information on my policy. I had not moved anywhere, what happened is that my policy was opened in California rather than Oregon. I have never lived in California. I applied for this insurance policy with an OR drivers license, a truck registered in OR, financed through an OR credit union and a home address located in OR. After speaking to them about this problem they quoted me literally twice as much as the policy I originally signed up for. I went to cancel my policy and they tried to charge me a cancellation fee which I managed to get waived but was then billed for the 4 days I spent driving my truck around on and INVALID insurance policy. I spoke to a supervisor after cancelling who was completely unapologetic and didn't seem at all surprised that this had happened. At the end of the conversation, he blamed Google for the mishap... Poor customer service would be an understatement. This is not a trustworthy insurance company.

Horrible experience. Won't be coming back. Got in an accident on September and am barely getting my truck back and it's December and I wasn't at fault. Allstate won't back you up for anything. They just expect their payment every month while you're not even getting your rental, and basically struggling with transportation. Basically, going broke driving around my pops v8 when my car is in the shop being repaired with no rental to get me back and forth. Most inconsiderate and incompetent insurance. Put it this way, I wasn't at fault and the police report also says that I'm not, and because the person at fault doesn't want to accept responsibility for 3 MONTHS NOW the repair shop expects me to pay $542 to get my truck back. The insurance company at fault that has sapped me of my college year is pretty much Winning and I was the one rear-ended. I'm missing classes, and my scores are dropping. This company called Allstate is selfish and expects their 300 by the end of their month, but when you really need them it feels like they're hiding behind their desk. If you want to be outclassed by a low budget insurance when you get in an accident, then Allstate is for you.

I had a small accident last month with another car backed up on my car from a roadside parking lot while I was driving with full right of way causing a fender bender. The agent worked impressively hard trying everything to save Allstate cost: 1. Took a keyword "slowly backup" from the statement as evidence that I should have enough time and responsibility to avoid the accident; 2. Called the body shop asking for cheap repair instead of asking for professional repair. 3. Pushed 20% responsibility my way only based on the other party's statement regardless the facts I provided to prove it is 100% fault of the other party. I have learned two lessons from experience with Allstate: 1. Stay away from Allstate as their primary motivation is to save cost for Allstate; 2. Stay away from the cars insured by Allstate, because you will always have to have responsibility regardless of what kind of accident it is.

On September 3rd our car was in a car accident, Allstate wanted us to use their own body shop (certified collision) they brainwashed us (our mistake) to use their body shop because they said it was going to have lifetime warranty and be faster, so after they gave us an estimate and promised our car would be ready in 4 weeks...4 weeks later they told us that it wasn’t ready yet, by that time our car rental period was over, so we had to find another car to drive while my car was getting fixed, then after another week they kept saying it wasn’t ready, then we spoke to the shop manager of the body shop and he said the guy that was working on the car “dropped the ball” on our vehicle and they needed to have someone else start to work on it and finish it, and the shop manager stated he needed another 4 weeks to finish the project because it was just too big! So weeks passed and almost 3 months later, also AllState giving us excuses and not answering our questions (Tonna M our insurance agent being rude and making unnecessary comments and non-professional comments like how that happened to her when she was young and she got over it etc etc instead of helping us out (she also stated that she would never take her car to that shop, so how did she expect us to be safe and happy with this car?), then finally they gave me my car back on November 15, almost 3 months after! Can’t believe how nice they are while collecting the monthly payment but once you get into an accident where it wasn’t even your fault, they don’t help you at all and don’t care about you as a customer. The original estimate to repair was $12,000, so Allstate didn’t want to pay me full price for my car because they said that still was repairable because it had no frame Damage and because it wasn’t more than 80% of the value of my car which for my car I paid around $16,000 just around 2 months before the accident. So when I received my car back, the body shop manager showed me and gave me copies of how much they spent to repair my car and the total is $17,100, that’s more of what I paid for my car! But this is not it, after I picked up my car I went to CarMax to get an appraisal to see how much is worth now if I want to trade it in, because my family and I don’t feel safe In the car anymore, and at CarMax our appraisal offer is for only $10,000 ! They explained in a very detailed manner that our car has obvious frame damage on multiple sections of the car frame and they don’t even buy those cars with frame damage to resell, they could buy my car for $10,000 and they would have to send it to an auction right away, they were so amazed to know how an auto insurance lied to us about the car not having frame damage and being repairable for more money of what the car cost, CarMax people told us it is not safe at all to be driving the car with my 1-year-old baby in it. Please be aware of ALLSTATE and the way they handle their business. Also, we got a few calls from Our agent manager named Brandon P and he was being rude saying that they couldn’t do anything and that we had to keep the car and offering a $250 check after everything that they put us through like that was going to make me feel safer in this car. I hope nobody else goes thru this, better spend more money for a better insurance like AAA than deal with these liars and their sketchy and non-responsable shops, I will never recommend Allstate to anyone anymore and I’ll never go back!

ALLSTATE should not even be allowed to be a useable company anymore. TERRIBLE! They are all clueless, and you call ten times to get one thing done when each person you talk to says "it's all taken care of" just to find out they DID NOTHING! I HATE this company with a deep passion, it is ridiculous how they run. Started with them and my prices kept going up, then they always had some stupid policy rate saver they had me signed up for (which they told me nothing about just told me my price) and then it'd go up three months later and they said "well you had this discount on there and never signed up for the app or online" well the fact that I didn't know I had this discount on there and I had to follow up to keep it - how could I?! And then, "oh, well, it's too late, it's gone, up 30plus dollars a month". Then after a separation, they took 4 months to get my car and his car separated in policies, I got double charged for my car and his, and then they let him call in, change my address and email, and ADD himself to my policy! CRAZY! Then I got into a car accident, two cars hit me, they were at fault and it took claims a week, A WEEK, to get in contact with me and I had a MINOR IN THE CAR! They don't care at all, I called my agent 6 times to tell him I couldn't get ahold of anyone in claims department and he never returned my call EVER. WHAT THE HELL AM I PAYING YOU FOR?! So my accident was 9/2/17 today it is November 22, 2017 and I just got my estimate over their stupid app QUICKPHOTOS and it said not over my deductible, so I have to pay it all! I'M THE ONE WHO GOT HIT, WHEN DOES THE PERSON WHO GOT HIT HAVE TO PAY ANYTHING! AND TWO MONTHS LATER?! Both front and back bumper are popped off and my Driver side door won't open. I have to call through and they give no area to write comments on their app for their estimate, so they have no idea that the bumper clips are broken and the door won't open and my CLAIMS IDIOT DIDN'T EVEN NOTE IT. She takes forever to call back, knows nothing, and can't get anything done. Thanks for never ever calling me back. I can't wait till my car is fixed so I can kick this sorry excuse for a company to the curb. Must have "qualifications: incompetent, lazy, awful attitude" on their applications because that's how they are! Spare it, if it seems cheaper upfront - it won't be, they won't be there for you and your price will go up monthly with NO EXPLANATIONS. Stay clear of this.

Words are just not enough to explain the horrible mistreatment and bullying I got from this company not to mention they have screwed my record up and refuse to do anything about it. It all started when one day I woke up to go downstairs to my garage and notice that my car was not at its parking spot. I called building security and management they could not find out what had happened the cameras were pointing in the other directions and someone had apparently stolen my car. I then proceeded to call the police and made a theft report with them, they advised to call my insurance company and see if they would compensate me for my losses. Upon making the call to my insurance company they first quietly asked me all the information about the vehicle and my personal information; as we got close to the end of our call (nearly after 30 minutes) the agent tells me that sorry we cannot cover you for theft because you only had liability insurance on the vehicle. (It took her 30 minutes to realize that). Anyways what's gone is gone I swallowed the harsh pill and went about my business and took over my wife's vehicle to go to work and back as she was on maternity leave. 2 weeks later I receive a letter from the insurance company stating that they will be cancelling my policy because of misrepresentation. I called the office and could not get a hold of anyone for a week, finally fed up I show up at their office and speak to their manager, who tells me the misrepresentation is for the fact that I had told them my wife lives in the states (Lying to my face). When I told them this is a lie my wife just delivered our first baby here in Canada and that we are happily married and living together ever since we got married. They changed their story and said we apologize for the mistake and we will issue this letter to you that states there was no misrepresentation so long as you give us an email that states you the insured requested the cancellation. Believing their lies we did just that wrote them an email stating to cancel our insurance, and that's the last I spoke to the manager. She apparently went on a "life long" vacation and handed the file back to the same agent who had put the misrepresentation on my file in the first place. Here is where I stand. I have a cancellation on my file and 1 misrepresentation. I have a letter from them stating the cancellation was not for misrepresentation but at the clients own request. No other insurance company will cover me. Oh, wait it is not done yet. So, I lost my car from theft and now the place where my wife leased her car from is saying they are going to take the vehicle back because it is currently uninsured and they cannot let us keep it. So now I have no vehicle and I have to take a bus to work and back. Its only been a week and I'm seriously considering taking them to court. I have never been to court and neither do I have a good job to afford a good lawyer. I'm completely at a loss and don't know what to do. I have been driving for 15 years now I have no accident on my file no tickets and I cannot find insurance... If you are thinking about Allstate, well, I don't know what to tell you. I can tell you to run away far away from this company. If anyone can give me a tip as to how to deal with this situation I would really appreciate it very much.

I had my truck stolen and Allstate tried using a loophole in their contract by saying that because my truck was rear-ended before and even though it was with my old insurance company and fixed they refused to cover my stolen truck because they said it had a prior damage history... WHAT A JOKE they are the worst and are worse crooks then who stole my truck.

Do not believe the ads that Allstate auto insurance is so great; cheaper than many others, yes... to start with. They say they won't cancel your insurance if you have a claim but I can tell you from personal experience that is false. I had a fender bender and they dropped me instantly. Lots of people think that's not a big deal, it is. When that happens and you go to the next company you're in for a surprise because once Allstate drops you, you have then been "denied insurance before" to your next company and you will either be denied insurance or you'll be classified as an ultra high risk insured and you'll pay through the nose. As an example, I paid 835 a year with Allstate. After they cancelled me, it cost me 2800 a year for 6 years after Allstate. Be very careful people.

Just don't even buy their product! G-d forbid you have to file a claim. I have never been treated so poorly in my whole life! I've had this insurance company for 22 years. Homeowners and auto policies. A recent wind storm damaged my classic car, so I file a claim because I can't even see out of the windshield. First I'm told just because I have insurance doesn't mean they have to fix it. What?! Then I'm called a liar because there is no way this was damaged the way I say it was. Wow, really? Just because you're a man, you think it's ok to bully a woman who is being completely honest with you about this claim. I own a classic car that I keep fully insured. So they don't want to repair it. Well, if you don't want to repair a classic car, then don't allow me to insure it. It's quite simple, I could go with another insurance company then and not have to deal with your treatment. The only other claim I filed was many years ago, and once again I was accused of lying about a break in to my home. They paid the claim (about 30% of it, that is), then continued to send me accusatory letters to be 'sure to let us know if these items magically appear'! Wow! I just can't even. If I treated people like that in my job, I would be fired immediately. But it's ok if you pay your money and don't ask for anything in return. Sounds a bit like a mafia, doesn't it?

Our story begins like most stories, we needed an insurance company to help us resolve our claim in a timely manner. I'm sure all insurance adjusters are very busy, we all are busy every day. Our fender bender took two months and counting to repair, pay the body shop and reimburse us for the rental car. Allstate paid the body shop, but has not called once to say "we have received the copy of the PAID invoice from your rental car company and we SEE that you correctly used our recommended daily rate, no added insurance and that we made the effort to follow up with the Allstate Adjuster who can't seem to find the time to review after 10 business days, much less call to update us". Allstate gets poor marks for customer service. They received daily updates from the body shop doing the work. Allstate has a relationship with Enterprise rental car using daily rates required by Allstate if you want reimbursement. They have paid the body shop so that means they approved the body shop timeline and the work is done. How is it they cannot find the time to review the car rental? The car was returned to Enterprise 14 days ago, paid receipts sent to Allstate. Crickets. Still, have not spoken to the adjuster... Insurance companies get bad reviews all the time. Let the buyer beware. This company does not have your best interest in mind when they talk to you.