Allstate Auto Insurance Reviews

You'll get what you paid for. Try to make a claim, your adjuster will never respond to you within a reasonable time frame. Try to talk to a manager to complain - good luck, they put you on hold and disconnect you after 20 or 30 minutes waiting on the phone. It's a horrible experience dealing with Allstate

It is been 2 years as Allstate’s customer. In the meantime, I didn't have any accidents or tickets. I always have a very low premium (Premium for 2 cars $192/m, & housing $41/m), because I have a good driving record for more than 20 years. However, the renewed auto premium will be $255/m, and housing $55/m, the increase is more than 30%. In the next contract year, I will have to pay $900 more than last year! That is too much for me!!! More than this, when I came to talk with one of Allstate business representatives, his attitude is very impatient, he was unwilling to explain any reasons to me, but said: “You can consult other insurance companies online, your premium is already the lowest!” Yes, I know, my premium is low, but that is not Allstate gives me, it is the result of years of careful driving. Is it the reason that my premium should be increased in this way? Is it fair? Under such circumstances, I had to choose to leave Allstate immediately, because that company is probably jealous of a customer who has a low premium and a good record.

I am really upset with this Company. It cheated me by raising the insurance without any notice and the reason it gave is that I added a new vehicle. When I asked for adding a new vehicle, they did not explain anything to me, but when they deducted money from my credit card, I came to know that they took more money which I had never imagined. I cancelled the policy in time, but they did not cancel it. After two weeks, they cancelled my policy. Even I did not claim the refund as I had already paid money for two more weeks from the termination date. They now send a letter asking for money. I would never refer this Company to anyone in the future.

The person who answered me via phone left me talking on my own. Very bad services, and very expensive in comparison with others.

I’ve was rear-ended in on Dec 2nd, 2018 and did not hear back from an adjuster for 2 months. Broken vehicle and numerous calls into Allstate. Still nothing it is not March and my vehicle is still not fixed. Ridiculous. I will not be renewing with them when our term is up.

Worst services on processing my auto claim after submitting all the documents (which are more than enough). Almost four months gone they still delaying to settle my dispute against my claim. No one responds to emails or phone calls even I called all the people from Ombudsman, Manager, Adjuster! I don't know what should I do next, maybe I need to call 911 after? This is the worst claim services I never have seen. New customers, please try to avoid them even if you get a better quote.

Never had a claim, same car, same address, but still 1000.00 more than a competitor. Shop around - you'd rather spend the difference on a vacation. I'm sure, and still, have full insurance. I cannot believe they are still in business.

They have no experience and customer service was very rude. I had my car accident and was towed to a facility and they were taking so long to fix it and took my rental away and had me stranded without a car and then told me it was a total loss. Took weeks to get my money to buy another car. Note ..careful with the towing and storage because I was lucky enough to take my car to my favourite shop. They didn’t want to pay the repair shop for towing and storage when they decided to pick up the car. They sent them to court and trying to use a bailiff to pick up the car without paying the repair shop. After speaking to few of my friends and friends of friends, it seems like a routine for them because they leave the cars at storage yards and forget about it and then they have guy in charge of towing and storage, he has a deal with a law company and they send notices and force the individuals to release the cars without paying. The place I go to fix my car tells me he is trying to avoid contact with Allstate insurance period. But when it comes to regular customers insured through Allstate, he has no choice and has to go through all the stress. By the way, I was not charged for towing or storage ..insurance paid the bill after reducing the bill to half, I was really sorry for the tow driver and the company.

During the holidays, my card had a block due to security concerns and Allstate did not call me a day or two after this had happened but 2 weeks later I get a call letting me know that they have charged me $50 for non-sufficient funds. It was only then that I realized there was a security block on my MasterCard. Allstate wants MasterCard to provide a letter, which they say they never do to get out of a $50 charge. This is theft.

Terrible customer service, completely unprofessional. We have been with Allstate for 7 years, we have 2 vehicles and our home insurance with them. This past April we had our first claim which wasn’t even our fault ( husband got rear-ended) and the other person involved had some road rage trying to rip our car door open to pull my husband out. There was a witness who saw the whole thing. It is now December and we are just now getting our vehicle fixed, there was a HUGE lack of communication. I had called numerous times leaving numerous messages and nothing returned. Every time you call them it says they aren’t at their desk and to leave a message but they won’t return it. The one and only time she answered, she told me emailing is better and she will get back to emails faster. So when we needed to find something out 'cause no one was ever calling us to update us, we would email. Never got any responses. I’d have to call and speak to a receptionist, who couldn’t always answer my questions. I have an email dating back to early Oct. that has yet to be answered. Anyways, our cause has been in the shop now for a week and a half and we were just informed by the shop that they found more damage for the 2nd time now (they originally told us 4 days), now it won’t be ready till Dec 13 at least. So we called Allstate because we weren’t provided with a rental call from the other person's insurance company even though they claimed full responsibility for the accident.. and of course, they couldn’t get ahold of anyone we needed to speak too. So we happened to be driving by an Allstate location on our way home ( and by the way we are missing out on work as we don’t work close to each other or the same shifts, so one of us is always working less hours a day than we normally would, so we are losing money every day, we don’t have a second vehicle). Anyways, we stopped at the Allstate, after waiting 20 mins to see someone, who turned out to be the manager, we asked a few questions and voiced our concerns on our claims advisor never returning calls or emails, where she pretty much laughed in our faces and told us they don’t need our business. They told us that the other insurance company denied us for a rental care because it was a road rage incident. What doesn’t make sense is that it was their client that had the road rage and like I said earlier, there was a witness. Allstate won’t fight for us for a car. After finding out we pay all this money for our insurance company to do nothing for us and treat us like we did something wrong right from the beginning in April we were frustrated and told them that this is embarrassing and their company is embarrassing. We were asked to leave, which with no hesitation we did. When I got just about out the door, I turned around and asked for the lady's name, she told me her first name then proceed to push me hard, I asked a second time and stated I wanted her last name so I could report her, she never said anything but then pushed me again very hard. We then left. Do not use Allstate as your insurance company, they are very unprofessional and do not treat their clients well nor do they fight for us