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Allstate Auto Insurance Reviews

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(329 reviews)
Allstate
1.4 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

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Agent/rep availability
100.0%
Agent/rep attitude
83.3%
Agent/rep callbacks
83.3%
Agent/rep knowledge
33.3%
Claim - adjuster
33.3%
Claim processing time
33.3%
Claim - denial
16.7%
Claim - not-at-fault
16.7%
Claim - repair shop
16.7%
Claim - towing
16.7%
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Agent/rep attitude (4) Agent/rep availability (2) Agent/rep callbacks (2) Agent/rep knowledge (3) Claim - adjuster (2) Claim - injuries (1) Claim - rental car (4) Claim - repair shop (1) Claim payout amount (4) Claim processing time (4) Insurance Rates, Prices (1) Phone wait times (1) Policy coverage (1) Rates after claim (1) Rates competitiveness (1)
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Claim write off

by shgok on Oct 12, 2014
4.3 out of 5 stars

I have been several insurance companies. Never go to State Farm or Guarantee of North America - both are horrible at claim time arrogant cheap and treat u like a cost. At Allstate I got a more than a fair price for a very old SUV. Also they gave me rental asap and were fair with a new policy on a new car. Only the customer service toll free were abrupt when you try and bargain.

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Review topics
Claim - rental car Claim payout amount Rates after claim