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Allstate Auto Insurance Reviews

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(329 reviews)
Allstate
1.4 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep availability
7.9%
Agent/rep attitude
5.3%
Agent/rep knowledge
5.3%
Agent/rep callbacks
2.6%
Online quoting
2.6%
Rates for good drivers
2.6%

Top negative trending topics ?

Agent/rep availability
78.9%
Agent/rep attitude
55.3%
Agent/rep callbacks
50.0%
Claim - adjuster
36.8%
Agent/rep knowledge
28.9%
Phone wait times
28.9%
Claim processing time
21.1%
Claim - denial
15.8%
On-hold times/transfers
15.8%
Billing/payments
13.2%
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Agent/rep attitude (5) Agent/rep availability (5) Agent/rep knowledge (3) Billing/payments (1) Claim - adjuster (3) Claim - denial (2) Claim - not-at-fault (3) Claim - theft (1) Claim - total loss (1) Claim payout amount (2) Claim processing time (5) Legal actions (1) On-hold times/transfers (1) Phone wait times (1) Policy clarity (1)
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Deductable

by Leila on Dec 8, 2022
2 out of 5 stars

Please note they don't refund the deductible if you had an accident with a person. Why because they can not claim against the third person so your money would not be refunded. Very unfair! It is not acceptable.
Very very unfair. And the supporting thing is that it is not in your agreement.

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Review topics
Claim payout amount Policy clarity