Allstate Auto Insurance Reviews

I had an accident 2 weeks ago. No one reached out to me for the first 6 days. After they reached me, estimates and appraiser is missing. Car is lying at workshop where no one cares, in spite of multiple calls and reminders. No response yet. This is the worst customer experience you can imagine.

Three months ago, I was rear-ended at a yield sign in Mississauga. When I took my vehicle in for repairs, the insurance company insisted that I pay the deductible, despite the accident not being my fault. Then, they only agreed to pay half of the repair costs as quoted by the body shop. To make matters worse, I had a car seat and stroller in the vehicle at the time of the accident, and I’m still waiting for a replacement three months later.

My adjuster has been incredibly unprofessional and unreliable. For months, I've been asked the same questions repeatedly, and it takes her two weeks to respond to emails, if at all. I’ve had to call multiple times just to get basic updates. However, when it comes to collecting my monthly payments, they are always on time.

This company does not even deserve one star. Extremely disappointed with the lack of customer service.

Waited for over an hour the first time I called in got hung up on by the rep, they called back 45 min later the time it took me to call back and remain on hold again. After I put my claim in went to the auto body shop a month later and my paperwork still had not been received by All State, I have now been sitting on hold for another hour just to ask them to send my paperwork over, again. Very unprofessional. I do not recommend All State Insurance at all!

For over 3 months I am calling them to remove my car off the insurance that they said is scrapped, and they are still charging me. Their staff keep saying the same thing, we have everything, and we are processing, and it takes 10 days. My advice, you will continuously be paying for a non-existing vehicle. Very, very poor support and system. Do not buy from them.

Got my vehicle stolen within the first week I got it. It's been 3 weeks and I have called and emailed my assigned adjuster and nothing. Terrible customer service. Reading everyone reviews is very scary, and after my claim is settled, I will be switching insurance companies. It takes hrs to just get in contact with an agent to make a change on your policy. Stay away from the horrid company.

Do not do business with this insurance company. If you read the reviews and lawsuits on other sites you will see they are a rip off . They don’t want to pay claims. It takes them forever getting back in contact with you and the rudest customer service you have ever talked with. BE WARNED! If you have problems with them get an attorney make them pay attorneys fees!

Our truck battery died, we called Allstate to see if they could help us. They sent a driver who said we weren't covered to get towed because of the area we were in, so already waiting for hours he LEFT US STRANDED, circling on the phone again until we had to call Allstate again and they said we ARE covered and sent another tow who actually knew their job. I had my cats in the boiling hot truck and I can't take them out fearing they'd get sick from mosquitoes that were heavy in the area. So we continue on our trip, pop a tire and have to call Allstate again. Lady left us waiting on the phone for 20 minutes just to tell us we're not covered to get our trailer towed along with our truck only the truck is insured. EXCEPT THE PREVIOUS TOW ALREADY TOOK OUR TRAILER. Nobody knows the policies or their job descriptions, learn how to do your jobs or don't offer insurance to people.

I’m in Toronto and I got into an accident almost 3 weeks ago. I still have not spoken to an advisor or anyone working on my claim only customer service, despite my many phone calls and emails to my advisor, rentals, etc… My car sat in the pound for 2 weeks and I had to call every day to make sure it eventually got towed to the mechanic. The estimate from the mechanic was quick but now I have to wait for the adjuster to review it and make a decision…. I’m sure I’ll be waiting at least another week for them to do that. Meanwhile, I’m driving a rental that I only have a month to drive because of my rental allowance. This company is so slow, and they do not care to actually help its customers. I have no idea what I will do after next week if my car is not fixed or if I have something, anything to drive by next week.

Very selfish and greedy insurance company. The company's policy is very bad for the clients. The customer service is bad, I made a claim this year they said somebody will call me back but for more than a month nobody call me. I've been with them since 2014, and never had any claims until this year 2022 I have two small claims totaling about $3000. Just because of these two claims and a speeding ticket in 2020, they immediately decided to kick me out and not renew my policy. I have been driving for 18 years and have been with different insurance and this is the worst insurance I have. Be careful to deal with this company. They don't want you to make any claim otherwise you got kicked out.

If I could, I would give this company zero stars. We were involved in a car crash in mid-June, 2022. The driver involved in the incident ran a red light. Three months have passed now and the advisor taking care of our case never reached out to us. We have tried to call him countless times and the phone never went through, we have left him a ton of messages and he's never responded to us. We've even tried to reach out to his manager, and still have not yet received any calls back. Besides, the auto shop Allstate referred for repairing our car charged us $500 and we were informed that Allstate would return the money back to us. We feel so disappointed with this insurance company and no one from the claim center can help us.