Allstate Auto Insurance Reviews

On July 3rd a driver of a vehicle ran a red light and hit the vehicle that my friend owned and is insured through Allstate. The police just happened to be there, everything is on video, so there is not a question of fault. However, I left numerous messages, and it is now July 30th AND NOT A PERSON HAS CONTACTED ME!!! On one of my calls in to request being called, the intake employee told me since I was a passenger, I complicated his report. Meanwhile, I am injured, in physio, and even my physiotherapist is being ignored. My condo is insured through ALLSTATE but will not be renewed next month. How could I trust them to react if anything goes wrong with my place.

I have been waiting for a refund check of $660.75 as I cancelled my policy on April 23, 2024…. Agent forgot to cancel, so my money was withdrawn on April 27, 2024. I’ve been trying to get my money back since May 6 was told it took 15 business days for a payment to clear… lies! Automation payments don’t take 15 days to clear. Called Allstate again May 10, check has been issued and is in the mail… called May 16 they blamed Canada post, was also told that same day by someone else I’d have my check by May 22…. Guess what, still no check! I called as soon as I got home from work and was on hold for 35 minutes listening to bullshit about how important their clients are! So important, they can’t answer a call… or send the money they owe clients! Definitely would not recommend. I left Allstate as my insurance increased by $111.00 a month, no home or auto claims ever! Apparently because of my postal code, the rates went up. They are lying to me about my money and I this company does not care one bit about their clients!

We had a very easy to process car accident, not our fault and we had a video of the whole situation from the dash camera. The agents that pick up the phone are great, I would give 5 stars in this category as they are the only reason our claim got settled. The adjustor however; well, let me just say we have not the pleasure to even speak to her through out the process! She never picked up the phone, nor did she call as back. Very disappointing and begs the question. If Allstate have such a great claim customer service team, why do they need to pay an adjustor who doesn't even pick up the phone? This is the only reason why we haven't rated Allstate 5 stars.