Allstate Auto Insurance Reviews

I would never recommend Allstate insurance to anyone. My experience with them has been nothing short of frustrating and dishonest. Here’s why:

Unwarranted Charges: They charged me an additional 20% fee on my automobile insurance for a speeding ticket that had no demerit points attached to it. This was an unfair charge, and they should not have billed me for it.
Towing Refusal: When my car broke down, they refused to tow it, even though towing was supposed to be included in my policy. They suddenly claimed it only covered towing within 50 kilometers, but the rules kept changing based on their convenience. There was no consistency or transparency.
Terrible Customer Service: I tried reaching out to them for assistance, but each time I was passed around between departments. Each time I spent over 30 minutes on hold only to be told I was connected to the wrong department. Eventually, I was transferred to Allstate USA, where they told me they couldn’t find my policy number in their system, despite being told it should be accessible across all North America, including Canada. This suggests they may have taken my money without properly registering my policy. It feels like outright theft.
This treatment is disrespectful, and it’s clear to me that Allstate is not a trustworthy company. I strongly advise anyone to avoid them.

Three months ago, I was rear-ended at a yield sign in Mississauga. When I took my vehicle in for repairs, the insurance company insisted that I pay the deductible, despite the accident not being my fault. Then, they only agreed to pay half of the repair costs as quoted by the body shop. To make matters worse, I had a car seat and stroller in the vehicle at the time of the accident, and I’m still waiting for a replacement three months later.

My adjuster has been incredibly unprofessional and unreliable. For months, I've been asked the same questions repeatedly, and it takes her two weeks to respond to emails, if at all. I’ve had to call multiple times just to get basic updates. However, when it comes to collecting my monthly payments, they are always on time.

This company does not even deserve one star. Extremely disappointed with the lack of customer service.

Horrible experience. Once they have your money, that’s it, you can’t get anyone on the phone or email. Do not go with them. Also wasn’t offered accident forgiveness like with other companies, and my insurance went up seventy percent over a parking lot accident with no investigation done at all.

In just over a month, I have talked to 4 different agents who told me 4 different prices for the three vehicles that I own and share with my children. It’s absolutely outrageous that this can be happening. Not only are they telling me different prices, but they are also not honoring what they say. I’ve had no paperwork in over a month, the app info is always wrong and after having added a third car, they have just withdrawn $1405 for one month. My 18-year-old son is paying $4265, my daughter is paying $2800, and I am paying $2028. It’s robbery and I want out. It’s a total of $9100/year. It’s like having a second mortgage to drive. I can wait to find a new insurance company who knows what they’re doing.

Waited for over an hour the first time I called in got hung up on by the rep, they called back 45 min later the time it took me to call back and remain on hold again. After I put my claim in went to the auto body shop a month later and my paperwork still had not been received by All State, I have now been sitting on hold for another hour just to ask them to send my paperwork over, again. Very unprofessional. I do not recommend All State Insurance at all!

Never return calls until you leave a nasty recorded message. Just pay a late fee on scam service. Pay bill in full, then receive another for unknown reason with NO explanation. Always on hold for 30 minutes before someone picks up, pretty sure agents are working from bed. Always have an excuse for not returning calls. They got me once, but never again. Keep your distance. I wonder why people HATE insurance companies. Just glad I did not need to make a claim.

For over 3 months I am calling them to remove my car off the insurance that they said is scrapped, and they are still charging me. Their staff keep saying the same thing, we have everything, and we are processing, and it takes 10 days. My advice, you will continuously be paying for a non-existing vehicle. Very, very poor support and system. Do not buy from them.

I had an auto insurance policy through Allstate, and didn’t have any issues! Other than the fact that I submitted a void cheque way before my payment was due to come out and was told it was updated. They then still proceeded to take the payment out of the wrong account. I emailed a broker that I have been talking to and helped me start my policy, and was told that it was updated, and they would try to take it out again. They took the payment out of the wrong account for a second time, leading to my auto policy now being cancelled unless I come up with the full amount. Long story short, I am being cancelled for something that is not the fault of my own. Be cautious with this company as a cancellation can affect your chances of getting low rates/monthly payments. Very disappointed as I was not apologized to, but yet punished for something that isn’t my fault.