Company is a Scam: Forced to Sue My Insurance!
by AllStatePembridgeScam on Sep 25, 2023
1 out of 5 stars
Car Insurance Reviews
Allstate Auto Insurance Reviews
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(329 reviews)
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Accident Forgiveness (1)
Agent/rep attitude (43)
Agent/rep availability (48)
Agent/rep callbacks (30)
Agent/rep knowledge (26)
Agent/rep language skills (1)
App to track driving (2)
Billing/payments (68)
Broker experience (2)
Cancellation experience (41)
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Claim - adjuster (24)
Claim - denial (8)
Claim - injuries (2)
Claim - not-at-fault (12)
Claim - rental car (22)
Claim - repair shop (22)
Claim - theft (2)
Claim - total loss (4)
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Claim - windshield/glass (1)
Claim payout amount (8)
Claim processing time (34)
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COVID Handling (2)
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Legal actions (1)
New purchase experience (2)
On-hold times/transfers (6)
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Parking/pausing policy (1)
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Policy changes experience (8)
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Policy coverage (41)
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Rates for bad drivers (1)
Rates for good drivers (11)
Rates for long-term clients (1)
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Review author
My partner was involved in an accident that was deemed to be 100% the other parties fault. There is honestly so many horrible things that have occurred (in regards to Allstate’s customer service), that it is impossible to fit this into a single review.
Long story short, it took over a month for an adjuster to reach out. They low-balled the repair costs, resulting it going into the shop, and them claiming it was a write off. They offered no car rental. They then offered 50% market value of the vehicle, which we disputed. Over 3 months later, and being escalated several times to the “top of the claims department” we have been ignored. Best part? After waiting for a respectable offer, the heads of the claims department expressed a dire interest to leave lawyers out of this situation, and then offered us $1.68 less than the original offer for the pain and suffering through this ordeal. This is honestly insulting, and those who pretend to care should be ashamed.
We have reached out to our personal lawyer and are in the process of filing a lawsuit.
To summarize, this company is a scam. No one in this company cares about their customers and will fight tooth and nail to rip you off.