Can't get thru.
by FrustratedwithAllstate on Apr 11, 2024
1 out of 5 stars
Car Insurance Reviews
Allstate Auto Insurance Reviews
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(329 reviews)
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Accident Forgiveness (1)
Agent/rep attitude (51)
Agent/rep availability (54)
Agent/rep callbacks (32)
Agent/rep knowledge (32)
Agent/rep language skills (1)
App to track driving (2)
Billing/payments (70)
Broker experience (2)
Cancellation experience (41)
Cancellation fee (4)
Claim - adjuster (28)
Claim - denial (10)
Claim - injuries (2)
Claim - not-at-fault (15)
Claim - rental car (23)
Claim - repair shop (22)
Claim - theft (4)
Claim - total loss (5)
Claim - towing (3)
Claim - windshield/glass (1)
Claim payout amount (10)
Claim processing time (42)
Complaints/ombudsman (16)
COVID Handling (2)
Discounts, deals, rewards (4)
Email/message wait time (5)
Insurance Rates, Prices (33)
Late payment fee / NSF (4)
Legal actions (2)
New purchase experience (2)
On-hold times/transfers (8)
Online quoting (2)
Parking/pausing policy (1)
Phone wait times (38)
Policy changes experience (9)
Policy clarity (2)
Policy coverage (41)
Rates after claim (2)
Rates at renewal (6)
Rates competitiveness (14)
Rates for bad drivers (1)
Rates for good drivers (12)
Rates for long-term clients (2)
Rates for second driver (3)
Rates for students (1)
Rates in bundle (9)
Refund (6)
Renewal experience (2)
Roadside Assistance (1)
Trailer/motorhome (1)
Website experience (1)
Review author
I've been on hold for over 2 hrs to speak to an agent about my policy and give them info they requested. So while I'm waiting, I download their app to go through that way. The app doesn't work, no policies show up and you just get an error message. The worst company to get through to I have ever experienced. You are taking high premiums, pay people to answer the phones and stop wasting my time. I'm looking for another provider.